GoBank Customer Service Issues

Archive 3

The following are issues that customers reported to GetHuman about GoBank customer service, archive #3. It includes a selection of 20 issue(s) reported October 5, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am inquiring about the closure of my GoBank account with a remaining balance. Approximately six weeks ago, there was an issue with a MoneyPak card I used to load funds into my account. This matter has since been resolved as the purchaser made false claims but later admitted the deception to MoneyPak. I am seeking information on the whereabouts of my remaining funds, as I'd like them to be sent to me. I have not been contacted by GoBank regarding the account closure, and I am now providing my contact details for further assistance. Please send a check with my remaining balance to the following address: Rick S. [redacted] Ardoch Road SW Townsend, WA [redacted] Account Number: [redacted]25 Routing Number: [redacted]62 Card Number: 5[redacted] 0[redacted] Expiration Date: 6/22 CVV: [redacted] Kindly expedite this process and send the funds to my address promptly.
Reported by GetHuman-sunbeach on Friday, October 5, 2018 10:53 PM
I recently received my new Uber debit card. However, I am facing difficulty activating it on Uber's website due to not having my old debit card number to reset the password. Despite my attempts to activate it over the phone, I haven't had any success as customer support was unable to assist me. I am frustrated by the lack of help and not being able to access the funds in my account. I even considered deactivating my account to retrieve the money, but was informed that this was not possible. If the activation issue with my new debit card can be resolved, I will be satisfied; otherwise, I may need to seek assistance from higher authorities. Thank you.
Reported by GetHuman-warrinew on Monday, October 8, 2018 3:57 PM
My card was deactivated on Thursday, the 4th. I called and was informed a new card would take 18 days to arrive. I cannot wait that long as I need access to my funds. I received the following email: Hi Randolph, You notified us of your lost or stolen GoBank debit card. Your account will be disabled for one business day, impacting scheduled bill payments. When you log in again, please check your payments and reschedule if necessary. We apologize for the inconvenience and your account will be accessible the following business day. Thanks, The GoBank Team Please note: If you reply to this email, it will not be received. Reach out to us at GoBank.com/Contact if needed. Sincerely, Randolph Craig
Reported by GetHuman-randycr on Tuesday, October 9, 2018 5:57 PM
I am currently locked out of my account because I contacted an agent to inquire about a charge from Horizon and requested their phone number. Despite my insistence not to close my debit card, they proceeded to do so, leaving me with no access to my account. This has caused significant financial strain as I now have no money for gas, food, and I am even late on my rent with a $[redacted] late fee. I seek a resolution for this matter immediately and demand the release of my funds. I have provided the necessary identification documents. Please address this urgent issue promptly.
Reported by GetHuman1304969 on Tuesday, October 9, 2018 8:33 PM
I recently obtained a GoBank card, but my account was promptly blocked mere hours after opening it, leaving me unable to access my funds. I was prompted to submit a copy of my ID, which I promptly uploaded. However, it has been over two days, and my account remains blocked. Unfortunately, I do not have a physical driver’s license as I initially opened the GoBank account precisely because I needed to order my ID online. I urge GoBank to resolve this issue urgently and unblock my account so that I may access my funds today. I possess ample information for GoBank to verify my identity, including my Social Security number, account number, and the new GoBank card I recently received. The situation is highly frustrating, and after two weeks of being unable to access my money, I am understandably upset.
Reported by GetHuman-tifftidw on Friday, October 12, 2018 9:46 PM
My account is currently under review for suspicious activity. I am curious about the timeline for the investigation process and the return of the funds back to my account. I am dealing with two separate incidents. A new card was issued to me but I am unable to activate it as it requests a photo ID of my driver's license. However, the link provided, gobank.com/documents, appears to be unavailable. I am struggling to find assistance or information. How can I activate my new card, and when can I expect my account to be unblocked and functional again? Prompt resolution of this issue is crucial. Thank you for your help.
Reported by GetHuman-trublkle on Tuesday, October 16, 2018 6:04 AM
When attempting to reach Gonank via phone, I am repeatedly prompted to enter numbers without reaching a live representative. This ongoing cycle has prevented me from addressing issues with my two accounts. Although my first account has been locked for two weeks despite completing all requested steps, my second account now seems to be affected as well. Both accounts hold a total of over $[redacted], yet I am unable to make purchases with my second account. I am puzzled as to why my transactions are declined, as there are sufficient funds in the account. The situation is concerning as I depend on these funds.
Reported by GetHuman1275678 on Tuesday, October 16, 2018 12:46 PM
This morning, my direct deposit did not go onto my card as expected. I've reached out to representatives several times to address this issue, but all they mention is that my deposit needs further review with no further information. When I tried calling the automated system again, it informed me that my account has been blocked due to not providing requested documentation, which I was never asked for. I have been unable to speak to a representative to clarify the situation. Access to all my funds is restricted on this card, causing stress as I have bills and four children to support and your company has placed a hold on my account.
Reported by GetHuman1417281 on Friday, October 26, 2018 1:15 PM
As an Uber driver who recently returned to driving after a year off, I encountered issues updating my information and replacing my lost debit card. Despite following the steps to update my information and provide my new card details, I mistakenly placed a temporary block on my account by not verifying my identity promptly. After uploading a clear photo of my state ID through the option provided on the mobile app, my account was unexpectedly shut down after three days. Attempting to resolve this via phone only led to automated responses and no access to customer service. Facing barriers due to my hearing impairment, I felt frustrated with the lack of support. It seems Uber only permits one account, leaving me stranded without further assistance.
Reported by GetHuman-imarealq on Friday, October 26, 2018 5:14 PM
On October 26, [redacted], I contacted customer service regarding an unposted debit that was impacting my urgent lease payment due on the same day. I realized the hotel where I stayed on October 25 did not refund the promised $50 deposit. Despite my efforts to reach a live representative by calling the number on the back of my card, I encountered multiple disconnections and was unable to speak to anyone for two hours. In a stressful situation, I managed to explain my circumstances to my car leasing company, who agreed to let me keep my car if I made a payment of $60, but when they attempted to process the payment, it was declined as my account had been unexpectedly restricted. I urgently need access to my funds restored as there was no prior authorization for this hold. I cannot go without money for the weekend. Please contact me promptly at [redacted] to resolve this issue and prevent further consequences.
Reported by GetHuman1421201 on Friday, October 26, 2018 11:27 PM
Hello, I am inquiring as part of an investigation with Los Angeles County regarding a stolen County check deposited into GOBANK. I am interested in whether GOBANK operates solely online or also has ATM machines or physical locations for deposits. This information is crucial for determining if video surveillance is available for the case. I kindly request a GOBANK representative to reach out to me at [redacted] (Desk Phone) or via my County email provided below. Best regards, James C., Senior Investigator Los Angeles County, Dept. of Auditor-Controller Office of County Investigations
Reported by GetHuman1460531 on Wednesday, October 31, 2018 9:18 PM
I need assistance with receiving a confirmation email to finalize my account setup for my Uber Debit card. I am waiting for the email to complete the activation of my GoBank card. I missed a callback on 10/25, and the number they used does not accept inbound calls. Additionally, there are no managers or supervisors available when contacting the service desk, which is frustrating. It's disappointing that I have not received a response to my online complaint. I hope to either receive a response soon or at least receive the confirmation email needed to finish setting up my account.
Reported by GetHuman-skywanan on Thursday, November 1, 2018 9:12 PM
I am having issues activating the replacement card for the one that was lost in an ATM. I have tried to activate it for weeks but keep getting prompted to upload my license due to supposed unusual activity. However, this doesn't make sense since the previous lost card was already discontinued and this new one was never activated. I did upload my license months ago as well. The automated system said to check back after a few days, but it has been months now and the website for uploads is unreliable. I need the new card activated promptly as I rely on the weekly $[redacted] credit it provides. Please address this issue and activate the card without any delays. Thank you, GoBank.
Reported by GetHuman1520324 on Wednesday, November 7, 2018 11:40 PM
On October 31st, I bought a GoBank prepaid Visa at Walgreens. Despite having the receipt, I have not been able to use the card as there are no funds available, and I have struggled to activate it. This situation has been frustrating. When I reached out to Walgreens, they directed me to the merchant line where I was advised to download the app and try again. Despite following all the steps, I have not been successful in activating the card. I feel frustrated by the lack of assistance and need access to my money. I have been calling since the 31st and have been unable to speak to a live representative. At this point, I am extremely dissatisfied with GoBank's service.
Reported by GetHuman-getpaidd on Thursday, November 8, 2018 1:00 AM
I recently transferred money from my PayPal account to my GoBank card, but while PayPal shows the transaction as completed, GoBank has the funds on hold. I urgently need this money for gas to get home. I'm currently stranded in another state due to car trouble, and the amount was sent by a friend specifically for gas. I spent last night sleeping in my car because of this issue. I am [redacted] miles away from home in Tennessee and really need access to these funds for transportation.
Reported by GetHuman-kburchfi on Monday, November 12, 2018 6:44 PM
I have been trying to address my issue with GoBank for over a week now. I purchased a GoBank prepaid card in Las Vegas on October 31st and have been attempting to activate it without success. Despite calling every day since November 1st, I have not been able to speak with a live person. My emails have gone unanswered, leading me to believe this company may be fraudulent. Regardless of the small amount involved, I am frustrated by their lack of communication and poor service. I am disappointed with how they conduct business and intend to share my experience with others to caution them against dealing with GoBank and its affiliates.
Reported by GetHuman-getpaidd on Monday, November 12, 2018 11:39 PM
I recently discovered unauthorized charges on my card, which I promptly reported to Go bank. Despite being assured that my funds would be returned once I received a new card, I was later informed that I needed to provide a written explanation of the fraudulent transactions. I did not authorize purchases at Publix grocery store or any other suspicious charges mentioned. I am distressed by this situation as I rely on my hard-earned money for living expenses, not for criminals to steal. I am seeking guidance on how to download a dispute form to contest these charges and recover my funds. Despite contacting customer support multiple times, I have yet to receive satisfactory assistance or locate the necessary form. Can someone please direct me to the dispute form on the app to resolve this matter promptly? Thank you for your help.
Reported by GetHuman-agathaga on Tuesday, November 13, 2018 7:11 PM
I have experienced unauthorized charges on my card, and despite speaking with three Go Bank support representatives, my new card has not arrived with the refunded money. I was advised to fill out a dispute form on the bank site, but I cannot locate the form on the app. I urgently need assistance to recover my funds as I did not authorize these charges. It is crucial to resolve this matter promptly, as I cannot afford to lose this money due to the lack of support from Go Bank representatives. Please provide me with the necessary help to address this issue. Thank you, A.G. [redacted] [redacted]
Reported by GetHuman-agathaga on Tuesday, November 13, 2018 7:23 PM
I lost my original card, so I blocked it and got a new one. Now I'm facing unexpected restrictions that are affecting my online shopping. I don't have any outstanding debts, and I don't understand why these restrictions were placed on my account. I would appreciate it if a supervisor or manager could review my case as I value honesty and don't engage in any fraudulent activities. Various representatives have given me conflicting information, which has left me very disappointed. This issue occurred on the 14th, and I hope it can be resolved promptly. Thank you.
Reported by GetHuman-aynot on Thursday, November 15, 2018 4:38 PM
My payroll deposit appeared at 4:40 on November 15th, but by 4:48 it had disappeared. It seems someone used my information to create a physical credit card and made purchases at various stores including Dick's Sporting Goods, MAC makeup, a movie, and a phone company, possibly T-Mobile, exceeding my available funds. When I contacted my bank, they mentioned not having a fraud department and advised me to contact the merchants directly. After reaching out to Dick's Sporting Goods, they guided me to contact the credit card company. Following multiple calls to GoBank, they informed me that if the transactions are not processed by the 22nd, the funds will be returned in 7 days; otherwise, it could take a minimum of 30 days to investigate. Despite my requests to stop the charges or my card, I was advised to monitor my account. Feeling frustrated with the lack of assistance or clarity from the representatives, and unable to reach a manager, I seek urgent resolution and guidance on how to proceed. Any prompt assistance would be greatly appreciated.
Reported by GetHuman-kypitch on Friday, November 16, 2018 7:34 PM

Help me with my GoBank issue

Need to call GoBank?

If you need to call GoBank customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call GoBank
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!