My account was a put on hold for a double transaction everything is good now but my cre...

GetHuman1470653's customer service issue with Gobank from November 2018

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The issue in GetHuman1470653's own words
My account was a put on hold for a double transaction everything is good now but my credit card tried taking their payment out twice and now my credit card company needs a fax stating that my account isn't closed and is open and why is was return payment it said non sufficient funds but that's not true I had money just bank was locked I do not want my credit to go bad cause of this and my payment is already late, can u please fax something to them about my account and it is open never been closed just locked for security measures,, credit care fax* ***-***-****
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Gobank

Customer service issue
Reported by GetHuman1470653
Nov 2nd, 2018 - a mon ago
I have an issue with Gobank too
Not resolved
Seen by 2 customers so far
Similar issue to 1757 others
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Timeline
GetHuman1470653 started working on this issue
Nov 2nd 2:25pm