My account is blocked because I changed my address and lost my card . I called GoBank a...

GetHuman-ill_st's customer service issue with Gobank from October 2018

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The issue in GetHuman-ill_st's own words
My account is blocked because I changed my address and lost my card . I called GoBank and was instructed to change my address online then use the app to order a new card. I did exactly what she told me. I also instructed her that I was still using my account to pay bills and I planned on paying my rent on Thursday so if ordering the new card would interfere with that the I could wait . I was told that it wouldn’t. I’ve already sent my identification for review and I need my account unlocked so I can pay my rent
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Gobank

Customer service issue
Reported by GetHuman-ill_st
Oct 10th, 2018 - a mon ago
I have an issue with Gobank too
Fixed
Seen by 11 customers so far
Similar issue to 1413 others
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Timeline
GetHuman-ill_st started working on this issue
Oct 10th 10:02pm
GetHuman-ill_st indicated the issue is not fixed yet.
Oct 10th 10:09pm