My email was company email was hacked, asking payroll to direct deposit my next paychec...
GetHuman-theahar's customer service issue with Gobank from September 2018
Help with my Gobank issue
First: share to improve GetHuman-theahar's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-theahar's next move: talk to Gobank when they open.
Gobank's call center is closed now. We will send GetHuman-theahar a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-theahar may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-theahar's own words
My email was company email was hacked, asking payroll to direct deposit my next paycheck to a new account with GoBank, however, I did NOT create this account, and because I do not have the ** digit account information and*or the birthdate the hacker provided is not accurate, I have NO MEANS to being able to reach a live customer service representative. The automated system hangs up if you enter the wrong information or if you don't enter anything. If you try to hit *, *, *, *, or * to try and access an operator, the automated service hangs up again. I NEED to speak with a representative to discuss these details immediately.
GetHuman-theahar did not yet indicate what Gobank should do to make this right.
I have an issue with Gobank too
How GetHuman-theahar fixed the problem
We are waiting for GetHuman-theahar to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.