I am trying to login to my account. when it gets to security question it tells me its n...

GetHuman763546's customer service issue with Gobank from June 2018

Help with my Gobank issue
The issue in GetHuman763546's own words
I am trying to login to my account. when it gets to security question it tells me its not the right information. It asks for my mothers middle name. she has no middle name. i need into my account. someone please help. i cannot get anyone to help me on here or on the phone. i have been working on issues for * days now and have got no help once so ever let alone speak to a live person. if things dont get straitened out quickly i am going to do my buisness elsewhere.
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Gobank

Customer service issue
Reported by GetHuman763546
Jun 12th, 2018 - 9 mons ago
I have an issue with Gobank too
Fixed
Seen by 55 customers so far
Similar issue to 286 others
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Timeline
GetHuman763546 started working on this issue
Jun 12th, 2018 6:50pm
GetHuman763546 indicated the issue is not fixed yet.
Jun 14th, 2018 10:43am
GetHuman763546 indicated the issue is not fixed yet.
Jun 14th, 2018 12:48pm