Yesterday- we had fraudulent ACH transactions initiated out of our FIS bill pay system...

GetHuman-chaggard's customer service issue with Gobank from June 2018

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The issue in GetHuman-chaggard's own words
Yesterday- we had fraudulent ACH transactions initiated out of our FIS bill pay system. They were unable to stop the transactions at the point of inception. However, we believe that we got several of the transactions (prepaid cards) cancelled thru Green Dot. **However, two transactions we have been unable to find the correct contact to report the fraud.*ACH information*$************** Routing **************** Account ***$*******************************The routing number is associated with Go Bank. My cell phone number is ***-***-****. Please call me immediately if you might be able to point me in the right direction to track these down. These transactions need to be cancelled immediately. Fraud. Thank you.*Calla Haggard - President - Community Bank Topeka KS
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Customer service issue
Reported by GetHuman-chaggard
Jun 12th, 2018 - 9 mons ago
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GetHuman-chaggard started working on this issue
Jun 12th, 2018 11:17am