Yesterday- we had fraudulent ACH transactions initiated out of our FIS bill pay system...

GetHuman-chaggard's customer service issue with Gobank from June 2018

2 views
 | 
276 similar
 | 
0 following
Help with my Gobank issue
First: share to improve GetHuman-chaggard's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-chaggard's next move: talk to Gobank when they open.
Gobank's call center is closed now. We will send GetHuman-chaggard a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-chaggard may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-chaggard's own words
Yesterday- we had fraudulent ACH transactions initiated out of our FIS bill pay system. They were unable to stop the transactions at the point of inception. However, we believe that we got several of the transactions (prepaid cards) cancelled thru Green Dot. **However, two transactions we have been unable to find the correct contact to report the fraud.*ACH information*$************** Routing **************** Account ***$*******************************The routing number is associated with Go Bank. My cell phone number is ***-***-****. Please call me immediately if you might be able to point me in the right direction to track these down. These transactions need to be cancelled immediately. Fraud. Thank you.*Calla Haggard - President - Community Bank Topeka KS
GetHuman-chaggard did not yet indicate what Gobank should do to make this right.
I have an issue with Gobank too
How GetHuman-chaggard fixed the problem
We are waiting for GetHuman-chaggard to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Gobank's attention and get better help faster. Tap below to get started.
Having Gobank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Gobank email you?
This email address isn't valid
Follow this issue
See how GetHuman-chaggard fixes it.
This email address isn't valid

Gobank

Customer service issue
Reported by GetHuman-chaggard
Jun 12th, 2018 - 9 mons ago
I have an issue with Gobank too
Not resolved
Seen by 2 customers so far
Similar issue to 276 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-chaggard started working on this issue
Jun 12th, 2018 11:17am