I don't have an access code. Yesterday I called customer service and the person helped...

GetHuman4602069's customer service issue with GoToMyPC from April 2020

Help with my GoToMyPC issue
The issue in GetHuman4602069's own words
I don't have an access code. Yesterday I called customer service and the person helped me to sort out changing the primary email associated with our company account ans such and today the party that I needed to remote in could not get in all of the way. Please help with this. *Yvonne Brunsting*Talkeetna Air Taxi, Inc.

GetHuman4602069 did not yet indicate what GoToMyPC should do to make this right.

How GetHuman4602069 fixed the problem
I didn't realize that the access code was initiated from my computer. Bottom right corner next to date*time is that up arrow. Clicked on that arrow and have the GoToMyPC icon. Change access code is a choice. Log in from that choice and create a new one.
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Customer service issue
Reported by GetHuman4602069
Apr 7th, 2020 - 7 months ago
GetHuman4602069 shared how to fix
Seen by 2 customers so far
Similar issue to 13 others
0 customers following this
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GetHuman4602069 started working on this issue
Apr 7th 9:51pm
GetHuman4602069 confirmed the issue is fixed. Hooray!
Apr 8th 7:19pm