My two domain names lapsed, again! And I didn't receive the email in time and now have...

GetHuman2465185's customer service issue with from March 2019

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The issue in GetHuman2465185's own words
My two domain names lapsed, again! And I didn't receive the email in time and now have *** dollar charge, again! I have a different email address that i have tried updating numerous times. This fee was applied last year as well and to stop it from happening this year I thought i had purchased the insurance so id be protected. I'm so frustrated, just wondering if the fee can be taken off as I'm on a tight budget and the extra $*** is just killing me and i can't afford it today with the extra $*** attached. Please if they can do anything to reduce the fee it would be greatly appreciated. *I will put the email the used abut the new one is F*****@***.com
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Customer service issue
Reported by GetHuman2465185
Mar 12th, 2019 - 5 mons ago
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Seen by 5 customers so far
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GetHuman2465185 started working on this issue
Mar 12th 10:10pm
GetHuman2465185 indicated the issue is not fixed yet.
Mar 12th 10:14pm