Good Afternoon,**I have tried calling your customer support team and both times were no...

GetHuman1913578's customer service issue with from January 2019

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The issue in GetHuman1913578's own words
Good Afternoon,**I have tried calling your customer support team and both times were not any help with this issue.**Both of my Wordpress hostings on Godaddy for FG* and have had several issues over the past few months with permissions that I was able to work around until now. As I am no longer able to access the Zamorra site.**I beleive the issue is caused by not having write permissions to folders and files in the FTP, so when I go to update a plugin or theme that requires to remove or edit a file that dosen*t have permission causes the update to fail and the plugin to break or at worst have the website lockup or break. However now due to this issue I can no longer login to the Zamorra site due to having an infinite redirect and trying other things such as changing the password come up with the error "Could not save password reset key to database."**What I don*t understand is I used to have the permissions for these folders and files and no longer do and would like to request that the permission is restored to me.**Kind Regards,*Anthony Ryan Sargent.
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Customer service issue
Reported by GetHuman1913578
Jan 7th, 2019 - a mon ago
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GetHuman1913578 started working on this issue
Jan 7th 1:25pm