Sent from my iPad**Begin forwarded message:**From: Lee Matthews ******@***.com**Date: A...

GetHuman-leematt's customer service issue with GoDaddy.com from August 2018

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The issue in GetHuman-leematt's own words
Sent from my iPad**Begin forwarded message:**From: Lee Matthews ******@***.com**Date: August **, **** at **:**:** AM MDT*To: GoDaddy Billing ******@***.com**Cc: Lee ******@***.com**Subject: Re: Action required: Update your payment information**Cancel my account. I don’t appreciate your threat to charge an $** fee in addition to my domain fee. I don’t wish to do business with your company anymore. Thank you for making my decision to drop you very easy. I will be sure to let my business friends know how you treat your customers.**Lee Matthews**Sent from my iPad**On Aug **, ****, at *:** AM, GoDaddy Billing ******@***.com* wrote:**You qualify for **% off new products of $**.** or more.**Use promo code gdteb**** in your cart at checkout.*GoDaddy***** Support: ** (***) ***-*****Lee Matthews — Customer Number: *********Your payment method is missing or expires soon.* ** * *Don't risk losing your domains and any associated website or email services.**highdeserttransformations.com - ***********Update Your Payment* * * *We participate in account update services. As part of Visa* and MasterCard* programs, banks may notify us of credit card expiration date(s) and*or card number(s). If you are a cardholder, we will automatically update information on file and attempt to renew your domain(s) as scheduled. If paying with American Express, auto-renewal on an expired*re-assigned card may be automatically billed by American Express using the new expiration date and*or card number without notification to us. Similar services may be supported by other card brands. **Please do not rely on these services to keep card information up to date. The only way to ensure successful domain renewal is to update your credit card information now. If you wish to cancel automatic renewal, you can turn off this feature in your GoDaddy account. **For certain ccTLDs, if renewals are not processed in the proper respective time frame, redemption fees may be applied and*or your domain name may be placed on non-renewal status. You will only be able to renew the name by calling GoDaddy. Also, refer to this help article for more details.**If you do not renew your domain(s) during the **-day Renewal Grace Period, you will incur a fee of $**.** in addition to the domain renewal fee. During this time, the domain name(s) will be moved to parked nameservers and any website or email services associated with the domain name(s) will stop working. Be aware that most domains, including .com, .biz and .net, can only be recovered within a maximum of ** days after your cancel date. For further information about Domain Renewals or Canceled Domains, review the Domain Registration Agreement. **NOTE: Our free product credit policy has been updated – see Section * of our Universal Terms of Service for more details. Active free products created in association with free credits from this domain registration will expire * year from the renewal of the domain name if they have been activated. Credits that have not been activated will expire and be removed at the time the domain renews. In the event that the Credit is redeemed, after the initial free one year period, the free product will automatically renew at the then-current renewal price until canceled. To review billing or to update your payment information, log in to your account. If you do not wish to renew, you can cancel this product by visiting the Renewals and Billing page in your GoDaddy account.* * * * ** See offer terms, conditions and legal policies.*Please do not reply to this email. Emails sent to this address will not be answered.*Copyright * ****-**** GoDaddy Operating Company, LLC. ***** N. Hayden Rd, Ste. ***, Scottsdale, AZ ***** USA. All rights reserved.

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GoDaddy.com

Customer service issue
Reported by GetHuman-leematt
Aug 23rd, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 1031 others
0 customers following this

Timeline

GetHuman-leematt started working on this issue
Aug 23rd, 2018 6:12pm

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