GoBank Customer Service Issues

If I had a credit or bank card to add $5 to the phone, I wouldn't need to call. She has taken over all my cards, changed my information, I've lost access to my Gmail and phone. I had to create a new Gmail account and get a new phone. I need help understanding how this happened when I had set up my card with my details. It's concerning how she could switch it or have someone hacking me take control of my accounts.

I have $69.?? on one of my cards, but I do not know the card number as I only had written down the account number. I have been trying to access the account for two weeks to retrieve the money. Despite having all other account and card numbers, those accounts have either a zero or negative balance. The issue arises when attempting to log in, as I keep getting locked out for 24 hours after several failed attempts. Each time I call customer support, I spend 30-45 minutes providing my social security number, birthday, and address repeatedly, only to be asked the same information again with long pauses between questions. The representative suggests actions that ultimately do not help resolve my issue of needing the card number to access the funds. Despite repeating myself and going through the same process multiple times, I am told I need to change my address to have a replacement card sent, but then informed they cannot make the change for me. Nevertheless, I am going to check in at the hotel.

I received a voicemail from [redacted] on 08/17/[redacted] at 9:28 am. A woman left a message regarding case #[redacted]9, instructing me to contact [redacted]. The issue involves receiving Green Dot cards at my address with unfamiliar names. Despite deactivating the cards through Green Dot, the issue persists. I have escalated the problem to the BBB. However, my calls to [redacted] have been unfruitful. Each attempt resulted in being asked for irrelevant information and transferred to a supervisor, only to be disconnected. One supervisor named Manel promised to call me back but never did. I am frustrated and seeking a resolution.

GoBank has locked my account due to "activity" and is reviewing it. There seems to be no valid reason for the lock as the only recent activity was a direct deposit from CA unemployment, which I have done multiple times over the past 10 months. Even large transfers like the recent $[redacted] have been regular. The bank has not provided a clear reason for this lock, despite previous successful deposits. The refusal to unlock the account, despite acknowledging that the activity is routine, is frustrating. My family relies on these funds, but GoBank seems indifferent. The situation is concerning and unacceptable.

I had my Go2Bank card and account number information on my desk while preparing to file some documents in a locking cabinet. I unintentionally included them in the background of a picture I took of my cat on the desk, which I then shared with my girlfriend. An argument ensued, following which she accessed my account using the shared information and changed the email address, phone number, and password, effectively locking me out. She proceeded to make unauthorized charges at Nike US in New York, depleting the account of $4,[redacted]. Currently, I am unable to regain access to my account to rectify the changes she made as Go2Bank does not contest pending transactions. My options to reclaim control of my account seem limited at the moment.

I've encountered repeated issues with GoBank while trying to access my Social Security funds. Today, when I attempted to withdraw money, the card was flagged for fraud. Earlier, a double charge of $65.05 at a dollar store was resolved after three weeks, but additional issues persisted. Although $[redacted] was supposed to be refunded, only $65.05 was credited back into my account. Moreover, further unauthorized charges of $65.05 appeared, causing confusion. GoBank's customer service has been unhelpful and dismissive, leaving me financially strained and frustrated. The lack of transparency and poor communication from GoBank has resulted in a distressing situation, and I am seeking assistance to resolve these ongoing problems.

Dear customer service team, I am Ronnie Person. I am reaching out because I have not yet received the refund check that was supposed to be sent to me. I closed my account with your company on the 17th, and it was discussed it would be ready at UPS for me to collect. Unfortunately, I did not receive it yesterday or today. The refund amount is $1,[redacted], and I urgently need these funds. I am willing to provide a different account number for the deposit if necessary. If I do not receive my refund by today, I will be forced to take legal action. I have already faced eviction due to this issue. Please ensure the refund is processed without further delay. I am providing the necessary account information for your reference: my social security number is [redacted]-27-[redacted], date of birth is 8/13/67, phone number linked to the account is [redacted], and my address is [redacted] West 13th Street, Apartment 4, Zip Code [redacted]. Thank you for your prompt attention to this matter.

I am on a fixed income and chose your bank for its online services. Unfortunately, my Gmail password was changed, I lost my card, got a new one, but couldn't open it without a password. I had to close my account, but now my refund check is late. I was told it was sent on the 17th but haven't received it. I asked for a tracking number, but none was given. UPS said you should provide it. I need my money as the government gives it to me monthly. I've been patient but need a solution. I've contacted various offices with no response. I might seek legal advice. Disappointed in your service. Thank you, R.

I reached out to a Go2 Bank representative to inquire about accessing my funds while waiting for my bank card. Surprisingly, I was informed that my account had been blocked. Confusion arose as I followed instructions to upload my driver's license and additional documents to unlock the account. Despite being assured the account would be accessible in 2 days, subsequent follow-ups revealed the documents were not received. This led to delays, false promises, and eventually, my account was permanently blocked, prompting the return of funds to my SSI account. The frustration compounded as I had just opened the account on February 27 and this delay impacted my ability to pay bills on time. I am simply seeking resolution to regain access to my account especially since I recently received the card. Further details and screenshots of conversations with employees and supervisors are available upon request.

I have had multiple direct deposits from unemployment for the same amount, and my account was inexplicably locked twice after receiving these deposits. Despite being initially told there was nothing that could be done, I pushed to speak to higher management. After an extensive verification process, the account was supposed to be unlocked, only to be locked again when a new card was activated and another deposit came in. The subsequent customer service interactions have been frustrating and unhelpful, with a lack of consistency in their requirements for verification. Even though I insisted on escalating the issue to corporate, I faced further difficulties with transferring and ultimately got disconnected. The whole ordeal has resulted in me being at a dead-end, having repetitively explained my situation to several representatives to no avail. This unacceptable situation has left me no choice but to seek resolution through other channels, including involving the news, attorney general, and my legal representation to have my account promptly unlocked.

Hello, this is Paul Ward from Uber. I recently noticed an unauthorized transaction of $56, which was deposited into an account that I do not own or wish to have. My Social Security number is [redacted]29, and my date of birth is 07/06/[redacted]. I prefer to use my personal bank account and debit card rather than the one associated with this transaction. If the issue is not resolved promptly, I will involve my attorney and pursue fraud charges against the bank and whoever is behind this. Please contact me within an hour to close the account, return the funds to my green dot card with the number [redacted][redacted], or I will take further legal action. Thank you.

Three to four weeks ago, I enrolled with Go2 Bank for direct deposit. Unfortunately, my second direct deposit was compromised on the same day. I promptly contacted the bank and reported unauthorized charges totaling $[redacted] taken from my account. They deactivated my ATM card, locked my account, and issued a new card, which I received after 10 days. However, when I tried to activate it, I couldn't proceed because the hacker altered my phone number and email associated with the account. Despite explaining this to the bank and providing my original information, they are unable to assist me without the updated details. Currently, I am facing a loss of $2,[redacted] with no resolution in sight as the bank insists they cannot help without the hacker's contact information.

I recently received my GoBank Visa Debit card at 10 Judith Lane, Terra Haute, IN [redacted]. After moving to [redacted] Ira St, Bloomington, IN [redacted] with my husband Troy L Brown on 8/27/21, I activated the card. Previously, I lived with Troy on [redacted] Greenleaf Ct Apt K, Bloomington, IN [redacted] before we got married on 09-26-20. My name transitioned from Kelly Lee Little to Kelly Lee Brown. I was born on 10-26-[redacted]. Both Troy and I drive for Uber and hold separate GoBank Visa Debit card accounts. My account is linked to [redacted], and my phone number is [redacted]. Troy's account information is tied to [redacted] and [redacted]. Following the activation of my card, I promptly received Uber payments. However, GoBank has unexpectedly closed my account with $[redacted], preventing me from accessing my funds. I provided my driver's license to them, suspecting that the closeout may be due to Troy and me each having individual accounts but sharing a computer. I am seeking assistance to resolve this matter promptly.

My card was locked without explanation and now I am unable to access my $[redacted]. I have submitted my ID four times and still have not received my money. I have other cards where the funds could have been transferred. What additional information do I need to provide to get my money back? Retaining the funds is unacceptable. It seems like theft. If necessary, I will take legal action against the bank. Go2 Bank has not been responsive to my messages. Despite making numerous phone calls, they continue to give me the runaround. What is the issue, Go2 Bank?

I am extremely frustrated as my account has been inexplicably locked during a family emergency. After spending hours trying to resolve the issue through the app and multiple calls to customer support, I have been repeatedly disconnected. I am demanding access to my funds, compensation for my wasted time, and a valid explanation for this situation. If not resolved promptly, I will seek legal action. Contact should be made within 24 hours at [redacted].

I'm experiencing an urgent situation as my card has been unexpectedly put on hold for months, tying up a significant amount of my funds. I've submitted the requested ID documents, however, there seems to be an issue due to the differing township names on my ID and account, even though Newbury Park is within Thousand Oaks, California. Despite the software discrepancy, both locations share the same address. I urgently need access to my account and request that my card be unlocked promptly. I understand the confusion but need this matter resolved swiftly as it's causing me distress. Thank you.

I haven't been able to access my account for over a month. I've contacted customer service several times in the last two weeks. I've emailed my ID (both sides) and the original transaction receipt to [redacted] twice. On October 16, [redacted], I called customer service at [redacted] and was informed that I needed to wait two business days for the block to be removed. However, today when I tried to call the same number, I couldn't get through. I would appreciate a phone call from your office today. Thank you, Lena Piehler.

I recently discovered that my GO BANK Mastercard debit account is locked due to reported fraudulent activity from 2 months ago. All $4,[redacted] of my paycheck is frozen, leaving me unable to pay bills and facing pending surgery on Monday without access to my money. GO BANK is requesting a copy of my driver's license front and back to an unfamiliar email address for a 3-business-day verification process. As a teacher with upcoming heart surgery due to contracting coronavirus, I urgently need my account unlocked today to cover hospital bills and medications. Despite being transferred to the dispute department with increasing wait times, I am pleading for assistance in resolving this issue promptly. My life-threatening illness should not be exacerbated by this situation. Please help me regain access to my funds immediately.

I previously outlined the steps for Go Bank to resolve the issue, emphasizing the urgent need for my account to be unlocked and access granted today. Despite this, I am distressed that my calls are unanswered, leading to tears and anguish on my part. It is heartbreaking that Go Bank is causing such distress by freezing my entire paycheck. Urgently needing access to my funds, especially in a situation like rescheduling surgery, this negligence is unacceptable. The disrespect towards customers is evident, and their actions feel like theft. Go Bank must understand the gravity of withholding someone's money. I urge Go Bank to unlock my account immediately and show respect towards their customers. Joyce M. Email: [redacted]

I recently noticed three unauthorized charges on my account: $38.85 by J/Axe Services, $17.06 by Supreme Services, and $9.99 by PT Goggle. These deductions were made without my permission, jeopardizing my Social Security Benefits that I rely on to support my children. I urgently need a refund for these transactions and a detailed statement of my account activities. Please assist me in resolving this issue promptly. You can reach me at [redacted] or via email at [redacted] or mbarela80@yahoo. Thank you.