I could not remember the password to my GoBank account and after trying several times...

GetHuman-vpoleuca's customer service issue with GoBank from May 2021

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Help with my GoBank issue

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The issue in GetHuman-vpoleuca's own words
I could not remember the password to my GoBank account and after trying several times, I was locked out. Being locked out also meant losing access to my funds, and in order to resolve that I was asked to submit a photo of my license to prove my identity. Their app would not allow me to do that on my phone, it appeared to be glitching, so instead I uploaded the photo to my computer and sent it from there. The photo I sent was crystal clear, not blurred. I received a response from GoBank stating that the image was "illegible". Again, on my end the image was crystal clear. I called their number and pressed zero to be connected with a person, and was hung up on * times. The first and last time the phone appeared to be answered but before anyone spoke the called immediately ended. the second time I interacted with a person who asked what my issue you was, only to be hung up on while explaining. I spoke with the company who provided me with the GoBank account for several minutes, so I can confirm that it was not an issue with my phone, but and issue with GoBank itself. I want some to tell a manager or someone in charge that either their phones aren't working properly or their employees are hanging up on customers, which wouldn't be nearly as bad, if it didn't prevent people access to their money.

GetHuman-vpoleuca did not yet indicate what GoBank should do to make this right.

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Customer service issue
Reported by GetHuman-vpoleuca
May 12th, 2021 - a year ago
Seen by 22 customers so far
Similar issue to 5513 others
0 customers following this
Items needed
Email address on the account
Name on the Account
Address on the Account
Date of Birth


GetHuman-vpoleuca started working on this issue
May 12th, 2021 5:20pm
GetHuman-vpoleuca confirmed the issue is fixed. Hooray!
May 12th, 2021 9:38pm

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