I could not remember the password to my GoBank account and after trying several times...

GetHuman-vpoleuca's customer service issue with GoBank from May 2021

12 views | 5513 similar | 0 following
Help with my GoBank issue

How did GetHuman-vpoleuca do it?

Waiting to hear how GetHuman-vpoleuca fixed the problem to share with other customers.
The issue in GetHuman-vpoleuca's own words
I could not remember the password to my GoBank account and after trying several times, I was locked out. Being locked out also meant losing access to my funds, and in order to resolve that I was asked to submit a photo of my license to prove my identity. Their app would not allow me to do that on my phone, it appeared to be glitching, so instead I uploaded the photo to my computer and sent it from there. The photo I sent was crystal clear, not blurred. I received a response from GoBank stating that the image was "illegible". Again, on my end the image was crystal clear. I called their number and pressed zero to be connected with a person, and was hung up on * times. The first and last time the phone appeared to be answered but before anyone spoke the called immediately ended. the second time I interacted with a person who asked what my issue you was, only to be hung up on while explaining. I spoke with the company who provided me with the GoBank account for several minutes, so I can confirm that it was not an issue with my phone, but and issue with GoBank itself. I want some to tell a manager or someone in charge that either their phones aren't working properly or their employees are hanging up on customers, which wouldn't be nearly as bad, if it didn't prevent people access to their money.

GetHuman-vpoleuca did not yet indicate what GoBank should do to make this right.

How GetHuman-vpoleuca fixed the problem

We are waiting for GetHuman-vpoleuca to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get GoBank's attention and get better help faster. Tap below to get started.
Having GoBank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-vpoleuca fixes it.
This email address isn't valid

GoBank

Customer service issue
Reported by GetHuman-vpoleuca
May 12th, 2021 - 3 months ago
Fixed
Seen by 12 customers so far
Similar issue to 5513 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the Account
Address on the Account
Date of Birth

Timeline

GetHuman-vpoleuca started working on this issue
May 12th 5:20pm
GetHuman-vpoleuca confirmed the issue is fixed. Hooray!
May 12th 9:38pm

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians