When finalizing my debit card * account information via the GoBank website, I inadverte...

GetHuman-lambofno's Account Access issue with GoBank from May 2020

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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-lambofno's own words
When finalizing my debit card * account information via the GoBank website, I inadvertently let my browser choose my password for me. I have since lost access to the saved password, and have no way of logging in to my account because I have not yet received my card.*To be clear, I know my email & username, however I have not received my card in the mail yet (first email regarding it shipping was February **). The card number and CVV are both required along with social security number to change a password, but obviously this is impossible without having received a card.*I need my password changed to login to my account and update my direct deposit information, and I need to do so without a card.**Just noting as I'm not sure if people or bots read these, but if it is actual humans, the customer service representative I spoke with this afternoon was wonderful, and very patient, but unfortunately could not solve my issue. A social security number, valid email, and birth-date should all be secure enough to request a password change* requiring entry of numbers to a card that does not exist seems ridiculous.

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GoBank

Account Access issue
Reported by GetHuman-lambofno
May 28th, 2020 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 4494 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the Account
Address on the Account
Date of Birth

Timeline

GetHuman-lambofno started working on this issue
May 28th, 2020 10:04am
GetHuman-lambofno indicated the issue is not fixed yet.
May 28th, 2020 10:13am
GetHuman-lambofno indicated the issue is not fixed yet.
May 28th, 2020 10:13am
GetHuman-lambofno indicated the issue is not fixed yet.
May 28th, 2020 10:13am