My account is showing a negative balance when it shouldn't be. On Wednesday the **th I...

GetHuman-julliet's customer service issue with GoBank from May 2020

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The issue in GetHuman-julliet's own words
My account is showing a negative balance when it shouldn't be. On Wednesday the **th I went to the ATM u.s. bank and try to withdrawal $*** after moving it from My Vault the ATM had some sort of malfunction and was unable to disburse my money so it returned my money after voiding the transaction. Once I seen that the money had been returned I went to a different ATM and attempted to remove this money and was unsuccessful getting a insufficient funds message. I then moved the money back to my vault. Later that evening I moved $*** from My Vault to my account and made a separate purchase of $*** to PayPal. Yesterday when I open my account I noticed it was in the negative now this is incorrect I need to address this have been trying to call the *** number and continue to just be defeated by the automated system instead of being able to get to a person I need to correct an address this right away as I'm getting married tomorrow and need to make some purchases.

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Customer service issue
Reported by GetHuman-julliet
May 1st, 2020 - 10 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 4129 others
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GetHuman-julliet started working on this issue
May 1st, 2020 2:09pm

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