My -account was locked on March ** with my entire paycheck and gave anyone permission t...

GetHuman-bjmtheu's Locked Account issue with GoBank from March 2020

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-bjmtheu's own words
My -account was locked on March ** with my entire paycheck and gave anyone permission to do*Since then its only been a message.*On *-**-** spoke to Cindy id ******, took her *hr ** minutes to locate a supervisor.******** hold for Customer Service *hr **minutes******** hold for Customer Service *hr ** minutes******** hold for Customer Service *hr ** minutes******** hold for Customer Service ** minutes*then goggle another numer**-***-***-******-***-***-************ on hold for *hrs and ** minutes finally was disconnected.******** hold for customer care for *hrs **minutes ******** on hold send this email for ** minutes*THIS PLACE IS A JOKE

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GoBank

Locked Account issue
Reported by GetHuman-bjmtheu
Mar 19th, 2020 - 7 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 2310 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the Account
Address on the Account
Date of Birth

Timeline

GetHuman-bjmtheu started working on this issue
Mar 19th 6:47pm
GetHuman-bjmtheu indicated the issue is not fixed yet.
Mar 19th 6:48pm
GetHuman-bjmtheu indicated the issue is not fixed yet.
Mar 19th 6:48pm
GetHuman-bjmtheu indicated the issue is not fixed yet.
Mar 19th 6:48pm
GetHuman-bjmtheu indicated the issue is not fixed yet.
Mar 19th 6:48pm
GetHuman-bjmtheu indicated the issue is not fixed yet.
Mar 19th 6:48pm
GetHuman-bjmtheu confirmed the issue is fixed. Hooray!
Mar 19th 6:48pm
GetHuman-bjmtheu indicated the issue is not fixed yet.
Mar 19th 6:48pm
GetHuman-bjmtheu indicated the issue is not fixed yet.
Mar 20th 8:50pm
GetHuman-bjmtheu indicated the issue is not fixed yet.
Mar 20th 8:51pm

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