I had to dispute my card because someone stole my paycheck about a month ago. I've wait...

GetHuman3790978's customer service issue with GoBank from October 2019

Help with my GoBank issue
The issue in GetHuman3790978's own words
I had to dispute my card because someone stole my paycheck about a month ago. I've waited and waited and then they tell me that my money was put back onto my account. October *th I requested a new card from gobank. I did not receive the card so I had called them on the **th. I spoke to a representative about my matter and he told me he was sending out a brand new gobank card for me because my other account was closed. Yesterday in the mail I received a GreenDot card. I tried to call gobank today and it was telling me after I put in my social security number and my birthday that it's invalid. The card never showed up. They sent a GreenDot card to me instead of a gobank card. And I can't talk to anybody at gobank. Because they sent me a green. Card I have no access to my money. I need my money. I have no money at all for nothing this week. When I called Green. Because mind you I already have one of their cards, they sent me the same card with the account number on it. I need help please

GetHuman3790978 did not yet indicate what GoBank should do to make this right.

How GetHuman3790978 fixed the problem
I did contact them I had to put in my old card number and then they referred me to speak to someone. I still needed to give my birthday name address and last of my social security number.
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GoBank

Customer service issue
Reported by GetHuman3790978
Oct 18th, 2019 - 3 years ago
Fixed
GetHuman3790978 shared how to fix
Seen by 11 customers so far
Similar issue to 7855 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the Account
Address on the Account
Date of Birth

Timeline

GetHuman3790978 started working on this issue
Oct 18th, 2019 9:42pm
GetHuman3790978 confirmed the issue is fixed. Hooray!
Oct 19th, 2019 3:25am