Gmail Customer Service Issues

Hello, I have lost my phone and SIM card while in another country, and I am unable to access my Gmail account due to two-step verification. When I try to get help through another way to sign in, I am unable to provide the required information to prove my identity. It simply says to try again. I need to recover my account as it is linked to my important YouTube channel. I have all the necessary information for my account, including my ID and password. I kindly request to turn off two-step verification for my Gmail account. My Gmail ID is [redacted] I am willing to provide my identification card or passport to verify ownership of the account. Your assistance in resolving this issue is greatly appreciated.

Last night, my business email account, [redacted], was compromised. It was registered under the name Mike Mallot. I received a notification about a password reset being sent to jen**********@GMAIL.COM. Although I am uncertain about the exact number of asterisks in the email, I know it started with "jen." This was not initiated by me. I suspect Jennifer Noe (who might also go by Jennifer Thompson) was involved. She reset the password, accessed my phone, and performed a factory reset, causing me to lose all my data. I am seeking assistance in potentially reversing the factory reset on my phone to recover my valuable information. Additionally, I would appreciate any evidence related to the password reset email to support my case as I intend to pursue legal action against her. I also require guidance on accessing my hacked account.

I have three Gmail accounts, one of which is for my business, synced to my LG Stylo 5 cell phone. Unfortunately, the phone has been dropped three times recently and now the screen is severely cracked and detached from the rest of the phone. This damage prevents me from accessing my accounts as I cannot bypass the security passcode set on the screen. I rely on this phone for work and communication, but now I cannot make calls, send texts, or use various apps. I have ordered a replacement phone, which should arrive by Thursday. However, due to the damaged screen, I can't see the security code icon to unlock it. The entire screen is now black, rendering the phone completely unusable. I am frustrated by this unfortunate situation and desperately need access to my email accounts to resume my work.

Product: Gmail Account Concern Email Address: [redacted] Issues: 1. Unable to sign in due to password not being accepted. 2. My old phone's SIM card (+[redacted]82) is PUK-locked, preventing me from receiving verification codes. 3. My recovery email ([redacted]) is no longer accessible. I urgently require assistance as I cannot recover my email account on my own. There are critical emails in it that I need. Moreover, I suspect my account may have been hacked. Your help is greatly appreciated. Thank you.

Hello team, I need help with creating a Gmail email service on my existing Google account, which originally used an outlook email. Unfortunately, it seems that another Gmail account linked to my Google account exists, likely created by my mother while using my computer. I would like this unwanted Gmail account removed so that I can create a new one without my mother's name linked to it, as this is causing inconvenience. Resolving this issue promptly is crucial to me, as I rely heavily on this Google account for various activities. Creating a new account would be inconvenient due to the hassle of transferring everything over. I believe this can be easily fixed by deleting the unwanted Gmail account and allowing me to create a new one that better reflects my needs. Your prompt assistance in resolving this matter is greatly appreciated.

Hello, my boyfriend changed my password a month or two ago. Last week, my phone broke, and I just purchased a new one. He can't recall the new password, and the phone lists an old number ending in 66, not my current number, [redacted]. When trying to recover, it only asks for the last password I remember using, either Legolas311! or Legolas1!, but it won't accept them. I need help updating my phone number to the current one that I've been using to log in to my Google account for about 6 months to a year now.

I have lost my phone, which was connected to my Gmail account. This Gmail is vital to me as it is linked to various other accounts, including Twitch, where I stream frequently. I am unable to recover the password as the recovery email is the same as the one I am trying to access. I am locked out from accessing my account, and it is causing me a lot of inconvenience. My Gmail address is [redacted], and I simply need to regain access to my account.

My phone broke, and a new one was shipped to me. I'm unable to access my personal email because I forgot the password. Despite several attempts, I haven't been successful in recovering it. The email is linked to an old spam account my mother created and an outdated phone number. Access to this email is crucial for my social and business apps. I'm providing my girlfriend's email below for assistance in resolving this issue. Thank you.

My Google account was hacked recently, and I realized that the two-factor authentication was set up for my mom instead of me. Despite multiple attempts at account recovery, the hacker has changed the backup email for verification. I've tried using my regular password but it hasn't worked. I am particularly concerned about losing access to the photos stored on Google Photos, which are very important to me. I am hoping for assistance in resolving this issue.

I have been struggling for six months to access my Gmail account, [redacted] Unfortunately, I no longer have the phone or computer it was signed into. My recovery email linked to the account is [redacted] I am eager to regain access as I have invested a significant amount of money in games and other items on the account.

Hello, I've been struggling to access my Gmail account for almost a month now. Despite having multiple Gmail accounts that I frequently update passwords for, this time I changed one and forgot the new password. When trying to recover it using the "forgot password" option, I realized no recovery phone number or alternative email was linked for me to receive the code. The recovery code was supposedly sent to the same email I can't access. With no devices logged in and limited options for recovery, the only solid proof of ownership I have is my YouTube account on my Nintendo Switch being linked to the inaccessible Gmail. It's crucial for me to regain access due to numerous important accounts associated with that email. Your assistance in recovering the account is greatly appreciated.

My wife was recently diagnosed with dementia. I do not have her Gmail account details, making it challenging to reset her password. She no longer uses her iPhone 12 Pro due to difficulty. I sold the phone after erasing it, which contained all her passwords. I am unsure how to proceed and feel overwhelmed. I require assistance resetting her passwords for both Gmail and XFINITY mail accounts, but face difficulties as verification emails are sent to her inaccessible Gmail account. Any guidance would be highly valued.

I am unable to access my Gmail account due to the 2-factor authentication I set up. After getting a new phone and phone number, I forgot to deactivate this security feature. When attempting to recover my account, I am prompted to log in to my Gmail, which requires the 2-factor authentication. Several other companies where I have 2-factor authentication set up also rely on my old phone number for verification. Unfortunately, I need access to my Gmail account to reset this.

Since I got a new phone earlier this year, I've been facing issues with accessing my Gmail account because of two-step verification sending codes to my old number, which I no longer have access to. Despite reaching out to Google support for months, there has been no response. This has led to difficulties in managing subscriptions and accessing important emails, like [redacted], resulting in financial losses.

I am unable to access three crucial emails as they are linked to old phone numbers and a school email account I no longer have access to. I can only log in to [redacted] My current contact number is [redacted]. The emails I urgently need to access are [redacted], [redacted], and [redacted] Perhaps updating the phone number linked to my accounts could help me regain access. Your assistance in this matter would be greatly appreciated as I am feeling very upset by this situation.

I have been receiving emails from an AOL account that uses my Gmail email address as the name, but the emails are addressed to an AOL account. Despite my efforts, I cannot block these emails. Both Google and AOL have been unhelpful, each directing me to the other for assistance. I have resorted to marking the emails as spam and phishing, but new ones keep coming. This situation is escalating as more fake emails using my name are being generated. I am concerned about the security of my Gmail account and I seek technical support from Gmail to address this issue promptly. Your immediate attention to this matter would be greatly appreciated.

I would like to report that Miss Y attempted to send me an email twice to my Gmail account ([redacted]) on November 29th and December 2nd, but I did not receive either message. Upon suggesting that Miss Y send the email to my son's Gmail account ([redacted]), the email was successfully received in his inbox. However, my attempts to forward the email from my son's Gmail to my personal email ([redacted]) were unsuccessful as the email did not reach my inbox. I am currently actively seeking employment opportunities, and relying on my email for communication. It is concerning that some emails are not reaching my inbox even though I have received others in the last few days. Any assistance in resolving this issue promptly would be greatly appreciated.

I created a Gmail account, [redacted], for gaming on my old Pixel phone. I only used it on this phone and set a random password that I now forgot. I got a new phone and when trying to recover the account, I was asked for the backup email, which seemed successful. However, I receive a message saying I can't sign in because I never used this device before. This poses a problem as my PlayStation account is connected to this email with all my purchases and a recurring subscription.

I attempted to access my Gmail account without using the phone number 2-step verification as I wanted to avoid linking it to multiple accounts. Unfortunately, I am now unable to log in and the only option provided is account recovery. However, after trying the account recovery process, I am simply redirected to a page stating access is denied with no further solutions offered. This Gmail account is associated with a subscription that I am paying for, making it crucial for me to regain access to it.

I am having difficulty accessing one of my Google Accounts. I am using a Mac with Bootcamp to switch over to Windows. While I am logged in on the Windows side with the Google Account (mdb3991), I am experiencing issues logging in on the Apple side. Although I can recall my previous password, I am unable to remember the current one and it is not saved on Chrome or my computer. Upon entering the correct former password, I am prompted to verify my phone number which is associated with a Google Voice number linked to the account (mdb3991) that I cannot access. I do not have information about the Google Voice number. As I did not set up security questions when the account was established about a year ago, that option is not available to me. The main reason for wanting to access the account (mdb3991) is due to the frequent crashes of Windows causing inconvenience. I would appreciate any alternative methods to verify the account or reset the password. Thank you, Matthew Bryant