Gmail Customer Service Issues

Archive 51

The following are issues that customers reported to GetHuman about Gmail customer service, archive #51. It includes a selection of 20 issue(s) reported October 9, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My roommate took all my phones, devices, and personal belongings, including my State ID and Chime Banking card, then used them to steal my identity. She also manipulated the situation with the police, resulting in a 23-day custody where she further looted my house. It will be a demanding task to catalog everything she took. I have a strong conviction that I can trace the perpetrator misusing my information. I seek assistance. My contact details are as follows: [redacted], [redacted] (new Google account), [redacted], [redacted] (original hacked account).
Reported by GetHuman-adampatr on Saturday, October 9, 2021 6:49 PM
I need help recovering my email, [redacted] I am unable to verify it as I have lost access to all connected devices and phone number. It's crucial as it's linked to my driver's license and credit cards. I've had this email for over 12 years. Waiting for two days to resolve this is inconvenient as I can't pay bills or access most of my accounts. I want to regain access by using a password only, even if security is compromised. I'm frustrated with the process and the lack of assistance. I've spent days trying to resolve this issue and will continue until it's fixed. Please address this promptly to avoid further escalation. My name is Wesley T. Buckner and my new phone number is [redacted].
Reported by GetHuman-wesleytb on Sunday, October 10, 2021 1:48 PM
I am having trouble accessing my old Gmail account, which is linked to my Snapchat. I need to update my Snapchat using the email and phone number associated with the account, but the phone number is outdated. I've tried various passwords to no avail. When prompted to use security questions, I couldn't answer "What is my dad's name?" correctly. I am struggling to recover my Gmail to regain access to other accounts. I really need help with this frustrating situation!
Reported by GetHuman-ebgann on Monday, October 11, 2021 6:04 PM
Dear Sir/Madam, I am encountering difficulties verifying my personal email account "[redacted]" Currently using my work email to reach out for Gmail support, I have received a security alert indicating an attempt to access my account. Unfortunately, I do not have access to the verification codes sent to my old phone number because I forgot to update it in the account settings. Despite selecting the option to receive the code in Gmail, I am unable to sign in to retrieve it. I am seeking assistance to regain access to my old email, which holds crucial work information. I look forward to your response. Thank you.
Reported by GetHuman6698676 on Tuesday, October 12, 2021 6:52 AM
Hello Google Team, I am reaching out regarding my Google account under the email [redacted] I have enabled two-step verification on my mobile phone, which is currently in possession of my brother. The phone is a Redmi Y1, whereas I am using a Realme Narzo 10A, model number RMX [redacted], which originally belonged to my brother. We swapped phones, and now when I try to log in to my Google account on my new device, it requests an 8-digit backup code which I do not have. I know both of my passwords, which are my mobile numbers [redacted] and [redacted]. I also have recovery email addresses in place, one being [redacted] and the other being the Gmail account itself. I urgently need access to my account as I have important documents and photos saved there. I am unfamiliar with backup codes and would appreciate any assistance you can provide. Thank you for your help. Best regards, [Initials]
Reported by GetHuman6699641 on Tuesday, October 12, 2021 2:30 PM
I have been unable to access my previous Gmail account since [redacted]. Google has been unhelpful in assisting me so far, causing me distress. I am in urgent need of regaining access to this account and am seeking assistance. When I attempt the account recovery process, the verification code is sent to the inaccessible email. Despite selecting "try another way," the system fails to verify my identity. When trying to contact Google support via phone, I have encountered difficulties as most numbers appear invalid. The automated response indicates they do not change account details over the phone for security reasons. The account is associated with my phone number, and I established it around [redacted]. Your help in resolving this matter would be greatly appreciated.
Reported by GetHuman-mixipony on Thursday, October 14, 2021 6:11 PM
I believe my account was compromised. My car broke down, and when I returned to it the next day with a friend, my phone and exhaust were missing. I couldn't access my phone until it made a sound in a strange location in the car days later. The passcode had been changed, preventing me from accessing my 20-year-old Google account and other important accounts. It appears the person who took my phone was searching for sensitive information. I have been unsuccessful in recovering my accounts, including Google Photos where I had valuable memories stored. The hacker even deleted my Outlook email. I only remember my second-to-last password. I need assistance in regaining access to my accounts, especially my Google account. Google's account recovery options are limited since I can't access my locked phone or old phone number. I am unable to reach any of my accounts from just a few months ago.
Reported by GetHuman6710418 on Friday, October 15, 2021 2:15 PM
I've encountered an issue where Google has locked me out of my phone after a factory reset. I've been struggling for over 30 days to regain access to my property, which I purchased. Despite various attempts like calling and reading forums, I haven't received any helpful solutions. I believe I should have the right to use my phone without facing obstacles due to forgotten login details. I can provide evidence to verify my identity, including my fingerprint, birthday, and details from the phone company. I'm simply seeking a way to bypass Google's verification process and utilize my device. I hope to receive assistance soon. You can reach me at my email [redacted].
Reported by GetHuman6611681 on Sunday, October 17, 2021 12:28 PM
I have been struggling to access my other Gmail account since I can't remember the password and I have a new phone number, making it difficult to recover it. I have tried all the passwords I can think of, but I suspect I might have used an automatically generated complex password from my Android device. This is my main email with many connected accounts, so I really need to regain access. If there is a way to recover the password or if I need to provide proof of ownership by listing past passwords, I am willing to do so. I keep encountering the "try again" message on the final verification page. I have been attempting to resolve this issue for nearly two weeks now, so any assistance would be greatly appreciated. Thank you for your understanding. Sincerely, B.
Reported by GetHuman6717803 on Monday, October 18, 2021 4:38 AM
I am having trouble accessing my new work email account, [redacted] Every time I try to log in, Gmail indicates "Google Couldn't Verify This Account Belongs To You." I've attempted to use different browsers like Chrome, Safari, and Brave, but encountered the same issue. Even in incognito mode, I couldn't gain access, and adding the account to my Chrome profile did not work either. When trying the account on a different computer, it works for my boss. I tried account recovery, but it only shows "Couldn’t sign you in" without allowing me to fill out any forms. My previous email, [redacted], is not experiencing any issues. Any help with solving this problem would be greatly appreciated.
Reported by GetHuman-herryhe on Monday, October 18, 2021 5:01 AM
Hello, I am reaching out for assistance regarding my Google account being linked to PUBG mobile and being scammed. The scammer offered free credits and I unknowingly provided my email and password. Subsequently, I lost access to my email account as the scammer changed the password. Despite attempting to fill out the recovery form, the scammer selected "no" for the verification question, maintaining control over my account. This situation is concerning as my email contains sensitive information. The affected email address is [redacted] Please contact me via my alternative email, [redacted], as the compromised account is inaccessible. I kindly request your attention to this matter as it is of utmost importance.
Reported by GetHuman6718729 on Monday, October 18, 2021 1:15 PM
In the past week, I've been dealing with unauthorized access to several of my accounts. It all began on October 12 when there was an attempt to access my Ubisoft Account from Hong Kong. I swiftly changed my password following the provided guidelines. Then, on October 17, Google notified me of a "critical security alert," prompting me to change my password. Unfortunately, my YouTube Channel was compromised, and multiple videos were posted before it got banned, seemingly related to a Stekeblads Video Uploader in Ukraine. This led to the loss of my feed, subscriptions, and playlists. Additionally, on October 14, an unauthorized Google Ads Account was created in the Philippines using my email, which I only discovered on October 19. I took immediate action by enabling 2-Factor authentication and deleting both the Google Ads and Google Pay accounts in the Philippines. As I closed these accounts, a message appeared indicating potential debt on them. I intend to reach out to Google to clarify that these actions were not authorized by me and address any financial obligations.
Reported by GetHuman-johannq on Tuesday, October 19, 2021 1:28 PM
I would like to speak with someone over the phone regarding my email issue. I have been making multiple attempts to resolve this by visiting your support page, but unfortunately, I am unable to access it as my email has been compromised. Speaking with a representative over the phone would allow me to prove my ownership of the email and receive the necessary guidance to address the hacking. Due to the hack, I am unable to receive the password reset emails on my main email account. Despite numerous attempts to change the password using alternative emails, the process has not been successful. It is crucial for me to regain access to my email as it is linked to my PlayStation account and school-related matters. Without resolving this issue, I risk losing access to important accounts and information.
Reported by GetHuman-liseybea on Wednesday, October 20, 2021 12:11 AM
I am seeking assistance in recovering my Google account, which is linked to [redacted] I am currently unable to access it due to forgetting my password and being unable to reset it with the received text code. Multiple failed attempts have resulted in the account showing too many failed login tries, even when opting for other recovery methods. This account is crucial to me as it contains important photos, contacts, and professional work. I am eager to regain access to my Google account and would appreciate any help in the recovery process. Email: [redacted] Please provide a recovery link to my mobile number at +91 [redacted] and also to [redacted] Thank you, Mukesh Kumar Verma
Reported by GetHuman6725196 on Wednesday, October 20, 2021 7:54 AM
I have a Gmail account, [redacted], as well as a work Gmail account, [redacted] These accounts used to be linked so I could easily switch between my personal and work emails and drive information. However, I accidentally created another Gmail account, [redacted], with a misspelled last name. This account has taken over my ericksonhall.com account, and I'm unable to delete it without losing my work information. I also can't reconnect it to the correct Gmail account without losing data. I need assistance transferring my work data back to the ericksonhall.com address and removing the account with the incorrect spelling.
Reported by GetHuman6731492 on Thursday, October 21, 2021 9:48 PM
Last night as I was organizing my emails in Gmail, I mistakenly deleted all my emails up to May [redacted]. I was in the process of clearing out my inbox when it happened abruptly. Now, I am concerned as these emails contain important work-related information and correspondence related to an ongoing court case. Is there any way to recover these deleted emails? I am in urgent need of accessing that crucial information. Any assistance or guidance on how to retrieve these emails would be greatly appreciated. Thank you. - Becky
Reported by GetHuman6734343 on Friday, October 22, 2021 7:16 PM
Hello everyone, I've encountered a hacking situation with my email account [redacted] Today, I noticed some suspicious activity coming from Germany, even though I'm located in Lithuania. Despite immediately denying the security alert when it appeared on my phone, the hackers were still able to remove my phone number and change the recovery email. I'm feeling extremely frustrated as this account is crucial for me. I have 50,[redacted] subscribers on YouTube and important data on Google Drive linked to this account. I rely on it daily. I'm willing to provide any necessary information to prove my ownership, including sending my ID or passport. If you check my videos, you'll see that it's indeed me. I'm reaching out from this account as it's also connected to my YouTube/Google payouts for my channel. Please assist me in recovering and securing my account as soon as possible. Thank you, Simas
Reported by GetHuman-svarbeus on Saturday, October 23, 2021 3:17 PM
Hello, I am Jesse Peterson. When I created my account, I mistakenly entered "Jeff" as my first name and something similar to "like left to be alone" as my last name. Due to my phone service being disconnected, I can't log in with my phone number and have been using a Google Voice account. I suspect my account, along with my phone and two other Gmail accounts, has been hacked recently. When I try to re-add the account, I can only input my email address ([redacted]) and password, not my phone number. I've been receiving emails about payday loans in the last two weeks, hinting at suspicious activity. I need assistance accessing my account. Thank you, Jesse Peterson. You can contact me at [redacted] or [redacted]
Reported by GetHuman-mytropic on Saturday, October 23, 2021 11:51 PM
Hello, around a year ago, when my son was 12 years old, I created an email account for him: [redacted] Initially, I couldn't set up his email on his iPhone due to age restrictions. Now that he is 13, I attempted to finish the setup, but encountered an issue that mentioned adjusting a setting in Family Link, which I don't recall setting up. Upon checking the settings, I noticed Brett Zimmerman listed as the Family Manager. Interestingly, my own email doesn't show any linked accounts, and when I tried to use the Family Link app on my phone, it prompted me to create a new family link for my email instead of logging in. I am unsure if I created another Gmail account in the past. Is there a way to find out which email address is associated with my son's email account, as mentioned above? Thank you, Brett.
Reported by GetHuman-trademee on Sunday, October 24, 2021 7:20 AM
On October 8, [redacted], my iPad, usually at my home, unexpectedly ended up at my ex-wife's place, [redacted] Stinson Rd. I discovered this after unusual activity on my email accounts, [redacted] and [redacted] The iPad situation seems linked to unauthorized changes on these accounts. Strangely, my security measures failed to stop this breach. Emails containing private information were sent from my accounts to my ex-wife's email, [redacted], affecting my legal and financial data, which puts my privacy and security at risk. Additionally, files are being sent to my daughter's email, Lucie Cimon-Gaudet, who has distanced herself from me due to my ex-wife's influence. I seek assistance in regaining access to my accounts or ensuring they are secured to prevent further harm. Thank you.
Reported by GetHuman6740304 on Monday, October 25, 2021 1:47 AM

Help me with my Gmail issue

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