Dear Sir*Madam,**I am having a serious issue that I have not being able to solve for...

GetHuman5864394's Recover Account issue with Gmail from March 2021

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The issue in GetHuman5864394's own words
Dear Sir*Madam,**I am having a serious issue that I have not being able to solve for * years ,now I am finally able to contact you. I would like to say that my dad passed away and he was the family manager but I am not able to remove his account because I have to put his password after I put mine, my account is *****@***.com and my and is *****@***.com.Pls remove my father Gmail.**I am not able to disable his Family manager because he is the only one that knows his password and his phone is not working anymore and everything is saved there. Please add my mom *****@***.com as my family manager, she is my only parent at the moment. The only way log in to my account is if you remove my dad Gmail or recover it since my mom needs it, please help me it is so serious. Thanks for understanding.

GetHuman5864394 did not yet indicate what Gmail should do to make this right.

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Gmail

Recover Account issue
Reported by GetHuman5864394
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 7469 others
0 customers following this

Timeline

GetHuman5864394 started working on this issue
Mar 19th 4:09pm