Gmail Customer Service Issues

I am trying to assist my mother, who is 86 years old, in accessing her Gmail account. Unfortunately, she has forgotten her password, and the phone number associated with her account is incorrect, making it challenging to reset the password. When I try to use my email to receive the verification code, I am informed that the account cannot be verified as hers. She needs help resetting both her phone number and password to regain access. Creating a new account is not an option as she is already registered under [redacted] for her COVID vaccine. Can anyone provide assistance with this issue?

I'm having trouble receiving automatic emails from paxful.com. I do receive replies from their support, but not the emails needed to reset my password. Paxful mentioned it could be Gmail blacklisting them, suggesting I contact Google Gmail for help. Here is their recent response: Joe (Paxful) Mar 9, [redacted], 4:25 PM GMT+8 Hello suckitslowfeelitgrow, Thank you for contacting us. We are sorry for the delay in getting back to you. We sent the password reset link to your email connected to your account. Please check your spam/junk folder in case it was flagged. If you still can't find the email, reach out to your email provider as Paxful might be blacklisted. Feel free to reach out if you need more help. Thank you, Paxful Team

Hello, I need your assistance in recovering my Gmail.com email password. Unfortunately, I have forgotten it. You can reply to my secondary email at [redacted], which I check daily. You can reach me anytime on my cell phone at [redacted]. It's urgent because I need the password to contact my father who is hospitalized out of state and his condition is critical. I can only find his contact information in the Gmail inbox. The email address for which I need the password is [redacted] The account should be under the name Whitney Arlene Monk, unless I mistakenly used a different name. My birthdate for the account is October 8, [redacted]. I would appreciate your immediate help as this is an emergency. I have no means to pay for this service, so I kindly request it to be free of charge. Thank you for your prompt assistance.

I am currently experiencing difficulty accessing my Gmail account and I am seeking assistance from the Google team. On January 24, [redacted], my mobile phone was factory reset in the morning which led to me forgetting the password for [redacted] When trying to log in, I did not receive an OTP due to a technical issue, and even when I eventually received the OTP, I encountered problems with the backup code which I do not have. This has caused me considerable distress as all my contacts, photos, and important documents are stored in this Gmail account. I am unable to proceed without access to [redacted], and I urgently require help from the Google team to recover my account.

My friend who lives overseas is not able to receive emails from me as his account has exceeded its storage limit. Despite my efforts, he seems unaware of this issue. Gmail has sent me notifications stating that my recent emails have not been delivered to him. On the other hand, he has emailed me questioning the lack of communication, although it has only been less than 24 hours since our last interaction, as we usually communicate regularly. At present, he doesn't have any other means of contacting me. I'm wondering if there's a way for me to cover the additional storage fees for his account to ensure that I can reach him. We are in the process of planning his visit to me, and I'm unsure of any other alternatives available to us. Due to the economic challenges his family is facing resulting from the COVID crisis, using Gmail is currently his only viable option for communication. His email address is [redacted]

I've encountered a persistent issue with my Gmail account. When I email someone and they have an out-of-office auto-reply, I only receive it the first time. However, any subsequent email I send, even on the same day or much later, does not trigger the auto-response. This has caused embarrassing situations at work. I have sought help, but no one seems to have a solution. One suggestion was to report it as a glitch to Google directly. (I'm not certain if this problem affects my other Gmail accounts, but the one mentioned is crucial.) I'd appreciate assistance in resolving this issue to prevent any future occurrences.

I have been struggling with a pressing issue for the past two years, and I am relieved to finally be reaching out for help. My dad, who was the family manager, has passed away. However, I am unable to remove his account as it requires his password after entering mine. My email is [redacted], and his is [redacted] I kindly request the removal of my father's Gmail account from our family manager settings. Unfortunately, I cannot disable his Family manager status as only he knew his password, and his phone, where everything is saved, is no longer functional. To address this, I would like to add my mom, who can be reached at [redacted], as the new family manager since she is now my sole parent. It is crucial that my dad's Gmail account is either removed or recovered to enable my mom to access it. I appreciate your understanding and assistance in this matter.

Recently, my Gmail stopped working on my laptop around Feb 28, although it's still functioning on my cell phone. Pop-up messages persistently prompt me to "fix" my Gmail due to it being out of sync with Windows 10. Clicking the fix link leads to an offer to download [redacted], which I'm uninterested in. Additionally, incorrect suggestions about my password being outdated arise despite it being up to date. I've changed it multiple times to no avail. The fix process also hints at syncing with Windows 10, raising concerns about data usage and potential Gmail cancellation, which I reject. I've used Gmail hassle-free until now, and these issues seem to coincide with Windows updates, which I perceive as setbacks rather than improvements. I'm 77 and finding this situation distressing. Can someone please provide assistance in resolving this so I can access Gmail on my laptop again?

My Gmail account seems to have been compromised, preventing me from receiving confirmation emails when signing up for apps. Due to this issue, I am locked out of my Facebook account as well. I am troubled by the constant influx of spam, particularly from inappropriate sites, filling my inbox daily. Although I receive Facebook notification messages, attempting to log in yields no results. The inability to receive necessary access codes has hindered my ability to confirm my emails for various accounts, causing significant frustration. I am seeking assistance to resolve these ongoing concerns. My email address is [redacted], and I can be contacted at [redacted]. Your help in Queensland, Australia, would be greatly appreciated. Thank you, Mandy W.

I have already sent an email regarding the access and recovery of my account, [redacted], but have not received a response yet. I formatted and reset my mobile phone and forgot my [redacted] password. During the setup, I entered the wrong password multiple times before recalling the correct one. However, I was prompted to enter a backup code that I do not have, and Google could not verify the account. My account has two-step verification enabled. I am worried about not being able to access important documents, contacts, bank statements, app passwords, and personal photos as this email is linked to confidential bank documents on Google Drive. Please advise on the verification process required to regain access to my account. I am receiving OTP on my mobile number. For temporary communication, reach me at [redacted]

Over a year ago, my Gmail account was hacked via my phone. I've struggled to get support as I was told I didn't have enough proof of ownership. Even though my name is in the email, providing ID, live picture, activation history, and other details didn't help. I lost thousands of phone contacts due to this breach. The hacker changed the recovery phone number and possibly the email. Despite using my current number ([redacted]) on this account for years, it didn't make a difference. Can anyone provide assistance with this frustrating situation? Any advice would be greatly appreciated. Thank you in advance for any help that can be offered.

I am encountering an issue with my forgotten password for my Gmail account that I have had for 3-4 years. When I try to use the code sent to reset the password, it does not verify the email belongs to me. My name is Rick Boles, and my Gmail account is [redacted] I am frustrated as it seems impossible to speak to a real person at Google or Gmail for account verification. Offering a straightforward [redacted] number for support would be much more helpful than the online process that only leads back to the password issue. It appears the support system is geared towards tech-savvy individuals rather than being user-friendly for everyone. I prefer phone communication over email. Please understand the need for a simpler support system.

I am Chetna Trehan from India. My email is [redacted] Today, while changing the password for another account, I mistakenly changed the password for my main account. When attempting to enter the correct password, it says it's wrong. I need help recovering my account to avoid heavy losses. I am prepared to provide all necessary verifications. The recovery email linked to my account has been changed to someone else's, which is causing me concern, as I believe it may have been hacked. Please assist me in urgently recovering my account, as it contains vital documents and passwords that I cannot lose. The current recovery email is incorrect, making it impossible for me to reset the password. I'm worried because it has all my card details and important information. Urgent help is greatly appreciated. Thank you.

I am concerned that my Gmail may have been compromised as I am unable to access it. Unfortunately, I have forgotten the password and no longer have access to the phone number associated with the account as my phone was stolen. I typically used the automatic login feature on my now-missing phone to access my Gmail accounts, which are [redacted] and [redacted] These accounts are linked to important information like my Bitcoins and other data. The laptop where I usually logged in is also missing. I am unsure how to regain access to my accounts since they were created years ago and I lack identification for them. Your assistance in helping me retrieve access to my Gmail accounts would be greatly appreciated.

I am concerned as I cannot access my Gmail account because I have forgotten the password, and my phone, along with everything else, was stolen. I used my phone to automatically log in to my Gmail, and now that the phone is gone, I am unable to access my accounts [redacted] and [redacted], which are linked to important information like my Bitcoins. Unfortunately, both my computer and phone were stolen, so I am at a loss as to how to regain access. These accounts were created a long time ago, and I do not have any recovery information. I am in desperate need of retrieving the information from my Gmail, but I no longer have access to my phone, which was also my previous phone number.

I am currently dealing with the devastating loss of my father, who took his own life earlier this year. Unfortunately, his body was only discovered three months later. To take care of his affairs, including accessing his accounts (14jamin, butlerconsultingservice, and dixielee39465) for banking purposes, I understand that I need verifiable information like emails exchanged between us. While we communicated mostly through text messages, being estranged meant we never used email. His entire estate is associated with these email accounts, and even his assets were technologically advanced, such as his phone-linked motorcycle. Due to financial constraints after paying for his cremation, hiring a lawyer is not feasible. I am willing to provide any necessary documents like identification, and I hope to resolve this without adding more burden on my family. Closing his accounts is also a priority to prevent any potential fraud. Dealing with the aftermath of his passing has been incredibly challenging, and I just want to bring closure to this difficult chapter in our lives.

Hello, I recently discovered that someone has gained unauthorized access to 3 of my personal Gmail accounts and changed the passwords. They also accessed online alternative lifestyle accounts through the information obtained from my Gmail. I have managed to regain access to the Gmail accounts and secure them with 2-step verification. However, I am unable to access the alternative lifestyle accounts. I have reached out via email but there is no available phone number for assistance, and I remain locked out. I noticed that this individual downloaded all data from each Gmail account and is now sharing sensitive photos with people I know. I am looking for guidance on how to address data breaches, report the incident to Google, and prevent further unauthorized access from this individual. Thank you, Andrew

Hello, My name is Bianca Vega. I recently discovered that my personal Gmail account has been deleted without my knowledge. I am hoping to recover it as it has not been too long since its deletion, just a few months. The email is "Vegab510@.com". Although I do not recall the most recent password, I remember a previous one. I may also have a recovery email and phone number associated with it. Your assistance in recovering this account would be greatly appreciated. Please reach out to me at your earliest convenience. Thank you for your efforts in helping me solve this issue. Kind regards, Bianca Vega.

I have been expecting a significant number of important emails related to a lawsuit involving the media and defamation of character by television news. I suspect that my account has been compromised as I noticed unusual login activity in my Gmail account on April 16th, which I did not authorize. Could you please recover and forward all emails from the last month onwards? Additionally, if possible, I would appreciate it if you could report this incident to the relevant authorities. Thank you for your assistance. - J.C. Thom

I have been locked out of my [redacted] account for months. Unfortunately, a friend whom I trusted with my laptop ended up hacking my email address, along with other accounts such as my Apple ID, Chime Banking, Fifth Third Banking, and Rity Banking. He reset all my passwords, and I am in a difficult situation as he has also spent over $[redacted] from my Netspend card. The last password I remember using was CynthiaM1961, and before that, I frequently used Andre12345 or Kaymarie2013. I am unable to access crucial grants and pandemic resources due to this breach. I have tried various methods to regain access, but it has been a while, and the extent of the fraud is unknown. I urgently need help to regain control of my account and prevent further theft. I am willing to provide any necessary documentation for identity verification. Thank you for your assistance. - Katherine S.