Gmail Customer Service Issues

Archive 35

The following are issues that customers reported to GetHuman about Gmail customer service, archive #35. It includes a selection of 20 issue(s) reported December 22, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently lost my cell phone, and it seems someone has it and has been using it to access my personal accounts, including my main Gmail account. This Gmail account is crucial as it contains all my important information and photos. Unfortunately, I've been locked out of it for about 6 months now. Recently, I discovered that someone else has been using my account as they set up a recovery email that I don't have access to. I believe my account has been hacked. I've diligently tried to reach out to Google and the Gmail support team for help, but so far, I have not received any assistance. This situation is serious, and I urgently need to regain access to my account. Despite trying all the recovery options provided by Google, I have been unsuccessful in recovering my account.
Reported by GetHuman5575908 on मंगलवार, २२ दिसम्बर २०२०, रात २:०५ बजे
I am experiencing phone battery problems which prevent me from accessing my gmail account. My account has a two-factor authentication setup, which I cannot complete without my phone. I have been waiting for a battery replacement since November 25th, [redacted], but it has not arrived as of December 21st, [redacted]. I kindly request to have the two-factor authentication requirement removed from [redacted] account. Thank you.
Reported by GetHuman5578642 on मंगलवार, २२ दिसम्बर २०२०, रात ९:१३ बजे
Hello, I experienced some issues with my Gmail account last week. It was shutting down unexpectedly, but appears to be working fine now. However, last night at 5:14, I received a text alert about someone knowing the password to my account. Since then, I have not been able to send or receive emails from my account. I hesitated to act immediately, suspecting it might be a phishing attempt. Eventually, at 10:40, I went ahead and reset my Google password. I am worried because I use this password for multiple accounts. The recovery email for my account is Susiemoon, where I am receiving notifications. I am unsure about the next steps and am struggling to find a contact number for Google or Gmail support. Please, can someone guide me on what to do next? Even after changing the password, I am still unable to access emails on suecrosseldercare@gmail account.
Reported by GetHuman5583053 on गुरूवार, २४ दिसम्बर २०२०, दोपहर २:०४ बजे
My email [redacted] was compromised in various data breaches and subsequently disabled by Google. I suspect that my account has been hacked. Despite attempting the recovery steps repeatedly, I have not been successful in regaining access to my account. Google's support for hacked accounts has been insufficient, and I have exhausted all other options.
Reported by GetHuman-ktis on शुक्रवार, २५ दिसम्बर २०२०, रात ११:०३ बजे
I am experiencing an issue where items in folders and individual emails are not showing up on my Android devices, only on my laptop running Windows. I have recipes saved in a folder titled "Recipes". Yesterday, when I accessed the folder to get a recipe, it was not there. Several recipes that were there the previous day were missing as well. I decided to check my Gmail account using my laptop and found the missing recipes in the folder. Today, I was looking for an email confirming an appointment, and I encountered the same issue. The email did not show up on my Android device, but it was visible in my email account when I accessed it on my laptop.
Reported by GetHuman5585913 on शनिवार, २६ दिसम्बर २०२०, रात १:५१ बजे
Hello, I need help accessing my Gmail account, [redacted] Unfortunately, I lost my mobile phone, so I can't use it for account recovery. The recovery email associated with the account is also not working. I've tried answering the security questions, but I still can't recover my account. There is important old data in that email account that I need. I no longer have access to the email address or phone number linked to the account. I've tried contacting Gmail recovery options multiple times without success. Thank you for your assistance in resolving this matter.
Reported by GetHuman5586282 on शनिवार, २६ दिसम्बर २०२०, सुबह ७:५४ बजे
Hello, my name is Jennifer. I am having trouble accessing my secondary Gmail account where important emails are being sent. I am unable to log in as it says the password is incorrect. I need to access this account as a verification code is being sent there to recover another account. To recover my secondary Gmail account [redacted], kindly send me a message to my accessible email [redacted] to facilitate changing the password. Your prompt assistance in this matter is greatly appreciated. Thank you. Best regards, Jennifer.
Reported by GetHuman5586337 on शनिवार, २६ दिसम्बर २०२०, सुबह ९:१५ बजे
Hello, I'm Jennifer, and I've forgotten my Gmail password for [redacted] I also have access to my other account [redacted] Could you please send me an email to this account so I can reset the password for the first one? It's crucial I regain access because I'm not receiving some important verification codes. Thank you very much. Regards, Jennifer.
Reported by GetHuman5586337 on शनिवार, २६ दिसम्बर २०२०, सुबह ९:२० बजे
I have multiple Gmail accounts and one non-Gmail account. Previously, I could access all the accounts, but now some accounts are not syncing. When I try to add these accounts, I encounter an error message stating: "Server denied POP3 access for the provided username and password. Server returned error: "[AUTH] Username and password not accepted." Additionally, tags that I created are not displaying for some accounts when emails are sent from external sources. However, the tags are visible when testing within Gmail. For one account, I only have the option to tag emails as JUNK. How can I fix this issue? Do I need to stop using Gmail?
Reported by GetHuman5587782 on शनिवार, २६ दिसम्बर २०२०, रात ९:२३ बजे
Good evening, I mistakenly formatted my phone, resulting in the loss of all data. I've been unable to log in for over a month and have forgotten the two-step verification process. This email contains important information such as Remitter receipts, phone numbers, and links to all my social media accounts. It appears that my account may have been hacked. I urgently need assistance to regain access to my account. Thank you.
Reported by GetHuman-rimzy on सोमवार, २८ दिसम्बर २०२०, शाम ६:२६ बजे
Hello, I've noticed that my Gmail account is not consistently receiving emails. I'm not getting confirmation purchase emails from Walmart Groceries or Steam Account Confirmation Codes. Despite not blocking them or marking them as spam, I am missing these emails. Even though it states that a confirmation email has been sent, I cannot locate it in my inbox. Can you please address this issue? Thank you, Wang Qiuyu
Reported by GetHuman-qiuyuw on बुधवार, ३० दिसम्बर २०२०, रात १:५५ बजे
I am having trouble recovering my account password. Despite following the steps, the system says my phone number is not linked to the account I need to log into. I suspect this is due to my Spotify account being associated with my Gmail, which is also linked to my monthly credit card payments. Since I barely use this email, I fear my account might have been compromised. Access to this account is crucial for me to reach my Spotify.
Reported by GetHuman-gwenpaca on बुधवार, ३० दिसम्बर २०२०, रात २:१४ बजे
My father is currently ill and hospitalized. We need to access his Gmail account to manage his bills, apply for insurance, and handle other urgent matters he is unable to do at the moment. I tried to reset his password, but due to his health condition, he can't see the verification code sent to his phone while I'm speaking with him. I have legal documents proving I have power of attorney. Please reach out to me for assistance.
Reported by GetHuman-muddymas on बुधवार, ३० दिसम्बर २०२०, शाम ५:२६ बजे
I am currently locked out of my Gmail account. Unfortunately, I no longer have access to the phone number associated with the account or the recovery email. I am willing to provide a photo ID with a picture of myself to verify my identity and regain access. I can also provide details about contacts and the content of the account, as well as answer any security questions needed for verification.
Reported by GetHuman-alisafa on गुरूवार, ३१ दिसम्बर २०२०, सुबह ७:०६ बजे
Hello, my name is Marizol Ramirez from Peru. I am currently experiencing difficulty recovering my email account. Despite trying multiple times and using my backup email, the system continues to tell me it's incorrect. I have been a user for many years, but stopped using the email while on a mission abroad, unable to access it during that time. My email address is [redacted], and my backup account is [redacted] The phone number linked to my Gmail account, [redacted]77, is no longer active. I have a new number, +51 [redacted] [redacted] [redacted]. Recovering my Gmail account is urgent as it contains important information. I eagerly await your assistance and guidance. Thank you, Marizol Ramirez
Reported by GetHuman-march_da on मंगलवार, ५ जनवरी २०२१, रात ११:०३ बजे
I need help resetting my account password. The recovery phone number doesn't look familiar. The email is [redacted] and my other email is [redacted] Both belong to Tim Wells. I'm having trouble proving ownership as one email is my name and birth year, and the other is my first initial and my wife's last name for our joint email account.
Reported by GetHuman5638687 on शनिवार, ९ जनवरी २०२१, रात ८:५५ बजे
I need assistance resetting my Gmail password and verifying my identity. I entered the code I received, but it did not work. I am seeking help to regain access to my personal Gmail account. After changing my password and forgetting it, I attempted to recover it using my phone number. I received a code, but when I used it, the verification process failed. Additionally, I am asked about my first teacher, a question I cannot recall answering from many years ago. I possess all necessary information about my email and devices to prove my ownership. I am unsure what steps to take next to recover my Gmail account, as my previous attempts have been unsuccessful. Unfortunately, Gmail lacks individualized support, leaving me uncertain about the best course of action. Any guidance or suggestions would be greatly appreciated.
Reported by GetHuman5642052 on सोमवार, ११ जनवरी २०२१, दोपहर १०:२८ बजे
I am currently searching for a way to access an old email account that might have been linked to an old Facebook account. Unfortunately, I am unable to log in to the old Facebook account since I don't have the email or phone number associated with it. I suspect there might have been some synchronization issue when I switched to a new phone, which has left me puzzled. I am hoping for assistance in gaining access to the old email address, possibly by deleting the old Facebook account. There are photos on the account with my ex-spouse that I prefer to not be visible to the public. Could you please help me with this situation and provide a contact for further assistance? I would appreciate if you could investigate all email addresses associated with Evan Hajj born on 4/15/86. I am willing to provide any additional information required to resolve this matter. Thank you for your help.
Reported by GetHuman-evanha on बुधवार, १३ जनवरी २०२१, सुबह ५:१९ बजे
I received a Gmail statement indicating that my email account has run out of space, which is confusing to me as I have never encountered this issue with other email providers. The option to purchase additional space seems unreasonable, and I refuse to buy more space just to receive my emails. Despite deleting over [redacted] emails manually, I am still unable to receive new ones. I suggest that Gmail prevent spam emails from taking up valuable space and only allow subscribed content into users' inboxes. This situation is frustrating as I may be missing important emails. Kindly assist in resolving this matter promptly, as I am considering discontinuing all Google-related services, including my phone. Please respond to my Yahoo email address at [redacted] Thank you, - Amy K
Reported by GetHuman5654029 on गुरूवार, १४ जनवरी २०२१, दोपहर १:१० बजे
I have been unable to access my Gmail account, [redacted], due to not having access to the recovery phone number or email. The Yahoo account listed as the recovery email for my Gmail is [redacted], and my Gmail account is listed as the recovery email for the Yahoo account. The recovery phone number for both accounts is suspended by Verizon mobile, which prevents me from receiving verification codes. I am looking for a solution to have Verizon mobile release my recovery phone number so I can transfer it to my new phone with straight talk.
Reported by GetHuman5656821 on शुक्रवार, १५ जनवरी २०२१, रात १२:५२ बजे

Help me with my Gmail issue

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