Gmail Customer Service Issues

Archive 34

The following are issues that customers reported to GetHuman about Gmail customer service, archive #34. It includes a selection of 20 issue(s) reported December 10, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I utilize various devices such as a laptop, iPhone, and iMac Pro to access my Gmail account. Recently, I cleared all cookies and browsing history from the Chrome browser on my iMac Pro. A day later, when I tried to access my email on my Windows laptop using Chrome, Gmail alerted me of a security issue and prompted me to reset my password. I followed the instructions and created a new password. However, when I attempted to log in on my iPhone using the new password, I received the same security alert from Google, requiring me to change my password again. This cycle repeated, causing frustration and consuming nearly a week of my time. I would appreciate it if someone could resolve this issue promptly. Otherwise, I may consider switching my email account and informing all my contacts to migrate to Microsoft Outlook. Thank you, Asa H.
Reported by GetHuman-asahal on Thursday, December 10, 2020 4:06 PM
I am having trouble accessing my Poshmark account because I cannot log in using my associated Gmail account. When attempting to reset the password, the process freezes and doesn't allow me to proceed. I rely on this email and password to access my Poshmark account, which is now inaccessible. Could you kindly assist me in resolving this issue? Email linked to account: [redacted] Alternate email for contact: [redacted]
Reported by GetHuman-cnmeade on Friday, December 11, 2020 7:12 PM
I am facing an issue with my Apple MacPro email app. Whenever I try to access it, a loading rainbow ball appears due to the overwhelming amount of emails on my device. I resorted to using the Windows 10 app on my HP PC, but it has expired. My email account is linked to [redacted] Could someone guide me on how to select and delete emails that are over a month old in bulk? Additionally, is there a way to delete or move multiple pages of emails at once rather than one page at a time?
Reported by GetHuman5544933 on Friday, December 11, 2020 7:33 PM
Hello everyone, I want to bring to your attention a potential email security issue that I have encountered recently. Today, I received an email in my Gmail account that appeared to be from Walmart, but it was addressed to [redacted] I don't have any connection to this AOL address, so I am unsure how the email ended up in my Gmail inbox. I reached out to AOL customer service, and they confirmed that the [redacted] account does not exist. This situation raises concerns about email security that may need to be addressed. Thank you for your attention, and Merry Christmas to all.
Reported by GetHuman5545762 on Friday, December 11, 2020 11:56 PM
I have two Gmail accounts: [redacted] and [redacted] I would like to keep only the original one, [redacted] Despite changing the passwords for both accounts as instructed, I am unable to access either of them now. The two new passwords I set are: PasswordChange$ and AlgonquintoInverness. Kindly assist in removing the [redacted] account and provide guidance on accessing [redacted]
Reported by GetHuman-dianeck on Saturday, December 12, 2020 7:31 PM
Dear Sir/Madam, I am reaching out to inform you about the refund initiative from the United States Government in partnership with the International Monetary Fund (IMF) for victims of Advance Fee Fraud scams. Each victim is entitled to $7,[redacted],[redacted]. I am looking for a collaborator to include as a beneficiary for our mutual gain. If you are interested, kindly reply promptly with your full name, address, phone number, age, sex, and occupation. The refund process is secure, legal, and risk-free. Our profit-sharing will be 50/50 upon receiving the refund in your name. Email: [redacted]. Warm regards, Ms. K.G. Managing Director IMF
Reported by GetHuman-rosscoe on Saturday, December 12, 2020 9:53 PM
I am having trouble accessing my Gmail account, and Google states that the account "doesn't exist" when I try to log in. My associated YouTube account is also not working. I am certain there are no typos in my information. I am uncertain if Google has terminated my account or if it has been hacked. Given that I have important emails related to my TSA employment in my Gmail, this situation is concerning. If my account was indeed terminated, I would like confirmation and an explanation as to why this action was taken without any prior warnings or notices.
Reported by GetHuman5551369 on Monday, December 14, 2020 12:25 PM
My email account "[redacted]" has been compromised and has been blocked for the past three weeks. All my attempts to recover it have been unsuccessful. I am reaching out to you in hopes of resolving this issue, as I often use this email to address various administrative matters. Unfortunately, my last password is not being accepted, and I am unable to receive the verification codes through my phone or alternative email. This situation is particularly distressing for me as I am currently job hunting and unable to access job portals linked to this email account. I am counting on your assistance in finding a suitable solution to this problem. Thank you.
Reported by GetHuman5555428 on Tuesday, December 15, 2020 2:16 PM
While attempting to create a new label in settings, I mistakenly clicked on "yes" when exiting, resulting in the loss of my Primary page and almost all my emails, dating back 20 years. This information is crucial to me, especially in my current health situation. Can you please assist me in retrieving these vital emails from the server? I appreciate any help you can provide. Thank you, D. Teman
Reported by GetHuman5556498 on Tuesday, December 15, 2020 6:29 PM
I am having trouble with my email. Whenever I try to log in, it asks for verification through a phone code, which I cannot access because my phone is broken. This feature was not requested and is hindering my access to my email. I would like this feature removed promptly so I can regain access to my account. Please assist in resolving this issue promptly. Unfortunately, providing my email address may not be helpful since I cannot receive emails at the moment due to this problem.
Reported by GetHuman5559258 on Wednesday, December 16, 2020 3:08 PM
I have encountered issues downloading Zoom on my laptop. Receiving email confirmations from Zoom has also been a problem. Despite reaching out to tech support, their limited assistance due to Covid has been frustrating. I urgently need Zoom for an upcoming crucial training on December 21, [redacted]. The delay, starting on Tuesday, is causing significant stress. I would appreciate help in understanding why I am not getting Zoom's emails and guidance on successfully installing the application. I appreciate any assistance provided. Thank you.
Reported by GetHuman5563668 on Thursday, December 17, 2020 7:26 PM
I am encountering a temporary error with my Gmail by Google account. I have received a message stating that my account is currently unavailable. I apologize for any inconvenience this may cause and will attempt to log in again in a few minutes. In the meantime, I will check the G Suite Status Dashboard to see the current service status. If the problem continues, I will seek further assistance in the Help Center. Thank you.
Reported by GetHuman-oseausa on Friday, December 18, 2020 1:11 PM
I have a Gmail account with 2-step verification enabled. One day, when I tried to log in, it said my password was incorrect. I attempted to reset my account, but because of the 2-step verification, it kept asking for backup codes. Unfortunately, I don't have any backup codes on hand. I tried using my registered SIM card to receive a verification code, but it still couldn't verify that the account belongs to me. I'm confused as to why it can't be verified when I have the registered number and entered the verification code sent to my phone. What steps should I take to verify my account since I don't have any backup codes? Thanks.
Reported by GetHuman5566056 on Friday, December 18, 2020 3:29 PM
I am experiencing difficulty accessing my Google account, which I have had since [redacted]. Unfortunately, I no longer have access to the recovery information listed on the account, including the recovery phone number that was changed by my ex. Despite multiple attempts over the past year, I have been unable to recover my account successfully. This is crucial to me as it contains important photos and memories of loved ones who have passed away. I urgently seek assistance in resolving this issue as these memories are irreplaceable to me.
Reported by GetHuman-lynncorn on Friday, December 18, 2020 4:44 PM
A few months ago, my phone was hacked. Since then, I have been unable to access my primary email [redacted] Additionally, I can't access my secondary email [redacted] as I forgot the password and am unable to recover it. I work as a traveling nurse, and not being able to log into my accounts means traveling without my favorite music, which is frustrating. The phone hack caused me to be locked out of my Gmail account, resulting in being unable to pay bills that were all linked to my cards from the app. Your assistance is greatly appreciated.
Reported by GetHuman-rnbidesi on Friday, December 18, 2020 11:12 PM
I attempted to log in with my current password but was unable to as it stated that the password had been changed. After checking my password manager, I verified that the password had not been altered. I am unable to use my phone for verification as it is not working. I also tried to log in using an alternate Gmail account, and the password for that had allegedly been changed as well, despite no changes recorded in the password manager. I am now left unsure of what steps to take next to regain access to my account. Unfortunately, my only means of contact is through a traditional phone number: [redacted].
Reported by GetHuman5568197 on Saturday, December 19, 2020 3:59 AM
Hello Jason, I hope this message finds you well. I am trying to regain access to my hacked Gmail account and would appreciate your assistance. I followed the steps provided by Google to reset my password but faced challenges verifying my identity. Despite providing the necessary information, I received a response indicating that my account could not be released due to insufficient verification. I understand there is a review process in place, however, the delay is causing me distress. I acknowledge there are others facing greater hardships, but I am reaching out in desperation for any help you may be able to offer. My primary goal is to regain access to my email account, [redacted] Any assistance in connecting me with the right resource at Google would be greatly appreciated. Thank you for your time and consideration.
Reported by GetHuman5568358 on Saturday, December 19, 2020 6:02 AM
I am having trouble logging into my Gmail account. I have the phone number with which I created the account, but I am still unable to recover it. Please assist me in loading my Gmail. I do not remember the password, although I know the Gmail ID. I am unable to recover it. my Gmail ID is [redacted] Please help me get it back. I will remain grateful for your support. Your obedient, Govind Dear.
Reported by GetHuman5569661 on Saturday, December 19, 2020 6:35 PM
Recently, my Gmail account got hacked after someone stole one of my devices and changed the password. The recovery email was also compromised and its password was changed too. I've been trying to recover my accounts but have not been successful. To add to my distress, the hacker also transferred money from my CashApp account and changed the PIN and other details. This situation has become a nightmare for me. Despite trying all possible solutions and carefully following all the guidelines, Google is not allowing me to regain access. I'm desperate for help with this issue.
Reported by GetHuman-rlcloni on Saturday, December 19, 2020 8:06 PM
I need assistance in recovering my email account [redacted] I was locked out of my account on December 18th. After updating my password, I have been unable to access it. Unfortunately, my recovery number is not accessible as I am currently overseas. The recovery email linked to the account is now disabled. I also run a blog on thewethefamily.blogspot.com and it is crucial for me to regain access to my account. Thank you for your help. Stephanie
Reported by GetHuman-stephwet on Monday, December 21, 2020 1:11 PM

Help me with my Gmail issue

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