Gmail Customer Service Issues

Archive 32

The following are issues that customers reported to GetHuman about Gmail customer service, archive #32. It includes a selection of 20 issue(s) reported September 27, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am attempting to regain access to an old account I have not used for years. I need to retrieve it to play Pokemon Go as I have forgotten the password. I recall a few possible password variations such as "rockyrobo1234," "Rockyrobo1234," "rockyrobo123," "Rockyrobo123," "Lucas1234," "lucas1234," "lucas123," and "Lucas123." The recovery email is unfamiliar to me as it contains more than 5 digits after the "@" symbol, and I typically use Gmail. The account is likely under the name Lucas Micciche from when I was younger. Despite entering my dogs' names, Lily and Nelson, for verification, Gmail cannot confirm my identity. I am willing to provide any additional details if necessary, as this account has not been active for an extended period. Any assistance or guidance would be greatly appreciated.
Reported by GetHuman5305705 on воскресенье, 27 сентября 2020 г., 15:38
I am having trouble accessing my Gmail account, [redacted] I am reluctant to share my password for security reasons until I can connect with a Gmail Associate. When I log in with the correct password, I am prompted to receive a code via text message on my old phone number [redacted] or an LG Stylo 5, devices I no longer possess. I then tried accessing my backup email [redacted] for a verification code, which I received and entered. I am now being asked to input a code sent to my recovery email [redacted], which I can't access as Yahoo requests sending a code to my old LG Stylo 5. I am using an LG Rebel 4 phone on Wi-Fi to send this urgent email. Your prompt assistance is greatly appreciated. Taylor O. Gmail: [redacted] Password hint: Starts with G ends with [redacted]! Old phone: [redacted] Old phone model: LG Stylo 5 New phone model: LG Rebel 4 Recovery email: [redacted] Unable to access a computer Requesting urgent help to regain access to my Gmail account. Please reach out to me as soon as possible.
Reported by GetHuman5326828 on пятница, 2 октября 2020 г., 21:20
Dear Support Team, I need your assistance with the following concerns related to my Gmail account: 1) All emails in the Digital Marketing Course label have been permanently deleted, totaling 19 important correspondences. I noticed this issue yesterday evening. 2) The individual possibly responsible for the deletion is [redacted] 3) I suspect this may be linked to a dispute over owed money, indicating possible account hacking by Andrine Mendez (Andy). I am requesting clarification from Gmail on whether my account was indeed accessed by Andrine Mendez (Andy) and why no warning was issued upon his alleged intrusion. Your guidance on this matter is greatly appreciated.
Reported by GetHuman5341817 on среда, 7 октября 2020 г., 6:34
I recently purchased a new device after my previous one was damaged. Unfortunately, I am unable to access my Gmail account as I have forgotten the password and cannot receive the verification code on my old phone. Despite updating my phone number, Gmail does not recognize it, making it difficult to recover my old account. I had to create a new Gmail account, but I urgently need access to my previous account. I am willing to provide any necessary documents, like my driver's license, to recover my old Gmail account. Your help in this matter would be greatly appreciated.
Reported by GetHuman-dazedco on пятница, 9 октября 2020 г., 6:45
I am experiencing difficulty accessing my Gmail account due to a two-factor authentication issue. Upon attempting to change my password, the authentication code was sent to my Google Voice account, consequently locking me out of both accounts. Although I have a backup email where I can receive a Gmail code for access, inputting it does not resolve the issue. I am uncertain how to regain access to my Gmail account under these circumstances.
Reported by GetHuman-reshaghi on пятница, 9 октября 2020 г., 22:17
I am unable to access my account as I forgot my password and requested a new one. The system was supposed to send an email to my address, but I have not received it for weeks. I tried again today but encountered the same issue. Access to my email is vital as I need to retrieve important documents. Please update my contact number to [redacted] and resend the email to my address. Your immediate attention to this matter is appreciated. This has been quite frustrating and is causing me distress.
Reported by GetHuman-nakhost on среда, 14 октября 2020 г., 18:10
Three and a half years ago, my mobile device was stolen, and my Google account was hacked. I've been attempting to recover access to my Gmail account using the account recovery process, but I'm encountering issues despite answering most questions and receiving a verification code. Access to this account is crucial to me as it holds cherished memories of my late partner, who tragically passed away four years ago. I have valuable videos saved there. I'm seeking assistance to connect with a Google customer service representative or account manager. I'm willing to provide any necessary information to prove ownership of the account. I've been trying for almost four years now, and I am determined not to give up as these memories are precious to me. Thank you for your time, and any help provided is greatly appreciated.
Reported by GetHuman-timbomoa on суббота, 17 октября 2020 г., 11:18
Three and a half years ago, my mobile device was stolen, leading to my Google account being hacked. Despite attempting the account recovery process and providing verification codes, I am still unable to access my Gmail account. Regaining entry is crucial as it contains cherished memories of my late partner who tragically passed away four years ago. The account holds special videos and only two precious photos of my partner. I am willing to provide any necessary information to prove ownership of the account. I am reaching out for assistance in contacting a Google customer service representative or account manager. Any help in resolving this matter would be greatly appreciated.
Reported by GetHuman-timbomoa on суббота, 17 октября 2020 г., 11:47
I am experiencing an email error with the address: [redacted] I am unable to log in to my Instagram account as Instagram requires a code from the email I used during registration. However, I have been using a different email, Yaho, for a long time now. I do still have a Gmail account but it is rarely used. I just need the code sent to the old email to regain access to my account. It has been two weeks since I lost access, with Instagram auto-logging me out on my phone. Unfortunately, I cannot access T.P.'s email as I have not used it in a while and have forgotten the password. Additionally, I lost my phone, along with the associated phone number, when it was stolen during a vacation. If necessary, I can provide a photo with a code to verify my identity. Please help me regain access to my account.
Reported by GetHuman-gakcheat on понедельник, 19 октября 2020 г., 14:48
I am attempting to log into an old Gmail account that I haven't accessed in years. Google is requesting additional verification by sending a code to my phone number, which I cannot receive as my number has changed. I tried the recovery email option and obtained a verification code, but since I am not on a familiar wifi network or device associated with the account, Google won't accept it. I am unable to access the old wifi network or device as I have moved since then. Despite receiving notifications on the recovery email, there is no option to grant access. Unfortunately, it seems there are no other ways to access this account, and I have not been able to find customer service assistance. Even contacting Google store customer support only led me to unhelpful help articles.
Reported by GetHuman5398561 on суббота, 24 октября 2020 г., 7:55
My name is William D., and I own an LG Stylo 6 from Boost Mobile. Recently, my phone was hacked, and now I am locked out of it. My email address is [redacted] I am unable to remember the pattern or if it was changed. Unfortunately, the recovery information, specifically the phone number, has been altered, as I found a different number ([redacted]) on the phone. I do not recognize this number and suspect foul play, so I will be reporting this to the police. The recovery email address, [redacted], has also been compromised. The previous associated phone number was [redacted], which I changed due to this breach. I kindly request your assistance in resolving this matter.
Reported by GetHuman5403586 on понедельник, 26 октября 2020 г., 13:07
I'm having trouble replying to the expert as I can't type in the designated area. I provided my credit card number to access the chat section. Are there any other details I need to fill in? I'm hoping for a phone call at [redacted]; I'd much rather have a conversation with a person than communicate via text. Could you please call me soon? I'm confused why I've been sent to this platform if you're not associated with Gmail. I was looking to have an online discussion with Gmail directly.
Reported by GetHuman5406261 on вторник, 27 октября 2020 г., 1:53
Hello, I hope you are well. I am Anil Dikshith Kumar. I have a Gmail account under the email [redacted] Recently, I changed my password as I occasionally log in from other devices. Unfortunately, I have forgotten my new password. Moreover, I mistakenly deleted the linked account, though my mobile number on file remains accurate. Regrettably, I cannot recall any of my backup codes, leading to failed attempts to reset my password. The critical issue is that all my important data is stored within this account. I urgently need to regain access, especially since my Facebook account is linked to it. Kindly assist me in resetting my password. Thank you.
Reported by GetHuman-anilthot on суббота, 31 октября 2020 г., 11:01
I have been using Gmail for several years without any issues. However, three weeks ago, all incoming emails started going directly to the trash folder. I tried searching online for a solution but couldn't find one, so I decided to contact support. I initiated a chat with tech support representative Robin George, but when he asked for my email address, the chat somehow prevented me from providing it. I'm hoping the chat can be restarted so I can receive the assistance I need to resolve this problem. Dennis R. [redacted] Phone number: [redacted]
Reported by GetHuman5421372 on суббота, 31 октября 2020 г., 19:45
I am having trouble accessing my Gmail account because I forgot my password. I used to be always signed in on my phone, which caused me to forget the password. Recently, I reset my phone and now need the email password to proceed. Unfortunately, I can't use a new email and must retrieve my old account to continue using my phone. The challenge is that I am now in a different country with a new phone number, making my old number from Zimbabwe, now inactive in this country, receive the verification code. When I try to provide other emails for verification, Gmail doesn't recognize them as mine. I would appreciate having an option to prove my identity and update my current phone number to avoid similar issues in the future.
Reported by GetHuman-sjavah on понедельник, 9 ноября 2020 г., 8:18
I have forgotten my password for [redacted] and am trying to recover it. However, when I enter my phone number and receive the OTP, it does not allow me to access my account. Google has also sent a message stating they couldn't verify that the account belongs to me. I am worried because my email contains important numbers and documents. I have been trying to contact support via email without any response. Please help me regain access to my Gmail account and provide any necessary steps for verification.
Reported by GetHuman-mehrarec on понедельник, 9 ноября 2020 г., 18:10
I can't access my Gmail account ([redacted]) because I lost my phone and cannot receive the verification code. I need assistance to reset my password and access my account without relying on my phone. The only other option it offers is to use a code sent to my alternative email, which is also inaccessible. I am facing difficulties logging into my personal email and would appreciate any help in resolving this issue.
Reported by GetHuman-molleeo on понедельник, 9 ноября 2020 г., 22:46
I am assisting my friend in trying to recover his [redacted] account. Every attempt we make to recover it results in an error saying the account cannot be identified as belonging to him, Gary Dart. He created a new Gmail account, [redacted], to aid in the recovery process. Despite trying verification codes sent to both his new email and his phone number ([redacted]), we have been unsuccessful. He urgently needs to access his contacts in the [redacted] account. Any assistance in resolving this matter would be greatly appreciated. You can contact Mr. Gary Dart at the provided phone number or his new email address. Alternatively, you can reach out to me, Julie N. Hawbaker, at [redacted] or [redacted] Thank you for your help and guidance.
Reported by GetHuman-gardar on вторник, 10 ноября 2020 г., 23:43
I have had the account [redacted] for over 8 years. I recently deleted the app to reduce email traffic. Upon re-downloading the app, I forgot my password. In the recovery process, it attempts to send a verification code to my old phone number [redacted], which I no longer have access to. When I try another method, it says it sends a code to my email [redacted], which I cannot access either. The alternative email shown as recovered is my backup account, [redacted] I have repeated this process multiple times without success. My utilities and personal contacts are tied to [redacted], so I need assistance resolving this issue.
Reported by GetHuman5456360 on четверг, 12 ноября 2020 г., 14:26
I am Virginia Edgecomb, and I have been locked out of my [redacted] account for about 10 days. The last email I received was on 11/1/20. I got an email from [redacted] requesting more information to verify my identity for Gmail support, but I couldn't find where to send it. I have owned the vedgecomb@gmail@com account since around [redacted] with the login Millie13. Additionally, I used [redacted] for an Adobe account linked to a domain with Name Secure for my real estate business. Regarding security concerns, my Adobe account was hacked over a year ago, and I received a ransom email at [redacted] demanding money in bitcoin, prompting me to change my password. I am 65 years old and have trouble remembering passwords. I have important emails related to family events, real estate transactions, business ventures, and personal correspondences in my account, along with several other Gmail accounts and a Google phone number. Please assist me in recovering my [redacted] account as it holds critical information for me.
Reported by GetHuman-stitchev on среда, 18 ноября 2020 г., 20:18

Help me with my Gmail issue

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