My email account through Google was hacked the password was changed the recovery emails...

GetHuman-bthcrn's Hacked Account issue with Gmail from September 2020

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Before contacting them, items GetHuman-bthcrn may need:
Email, Phone Number, Name of Account Holder, Password, and Recovery Email
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-bthcrn's own words
My email account through Google was hacked the password was changed the recovery emails were changed my Facebook passwords were changed everything was changed I currently hold three accounts using the same email address as the one that I used to sign up on that Facebook page I'm trying to prove my identity because this account is very important to me it it holds five year marriage my husband's deceased so I need to be able to access this stuff for the simple fact of all that's all that I have left of him I can give you the proof of three separate email accounts that all use the same email seeing as how my original Google email that's involved in all of this is locked *****@***.com. like I said I have a eBay account, a PayPal account and a drop box account as well as the facebook account all active please help

GetHuman-bthcrn did not yet indicate what Gmail should do to make this right.

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How Do I Change My Name in Gmail?How Do I Block an Email on Gmail?How Do I Remove Starred Emails in Gmail?How Do I Recover a Missing or Deleted Email in Gmail?How Do I Update My Account Info on Gmail?
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Hacked Account issue
Reported by GetHuman-bthcrn
Sep 24th, 2020 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 6585 others
0 customers following this

Timeline

GetHuman-bthcrn started working on this issue
Sep 24th, 2020 9:32pm
GetHuman-bthcrn indicated the issue is not fixed yet.
Sep 25th, 2020 1:40am

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