Gmail Customer Service Issues

Archive 25

The following are issues that customers reported to GetHuman about Gmail customer service, archive #25. It includes a selection of 20 issue(s) reported December 24, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I created a Gmail account a year ago, and I am now unable to access it as every time I enter my password, it says it's wrong. I tried to recover it on the same device and network but without success. Is there a way to send a password reset to my alternative email or set up a recovery email since I forgot to add one initially? I'm unable to remember my password, and I really need to use this email address. Your help resolving this issue would be greatly appreciated.
Reported by GetHuman-asmaalne on Selasa, 24 Disember 2019 pukul 17.28
Hello, I am Kevin Stewart, a father of four. I encountered an issue setting up my youngest son's Gmail account with his full name, Silas Sebastian Stewart. I would appreciate receiving a password reset link for his account. Additionally, my late father's email is [redacted], and I would also like a password reset for his account to access important online accounts related to him. We all miss my dad, and maintaining his email helps us treasure his memory. I would be grateful for your assistance as we continue his legacy. My email is [redacted] Thank you for your help. Happy Holidays!
Reported by GetHuman4149145 on Rabu, 25 Disember 2019 pukul 02.38
I forgot the password for my Gmail account ([redacted]). I reset my phone and, upon restart, was prompted for my Gmail login that I had forgotten. I used a different Gmail account to access my phone. Now, I am looking to recover my original Gmail ID. I did not link my Gmail to my phone number or provide any recovery email. Please assist me in regaining access to my account.
Reported by GetHuman4153385 on Khamis, 26 Disember 2019 pukul 14.19
I am attempting to regain access to the Gmail account [redacted], which I utilized several years ago for a few purposes but haven't used actively in a decade or more. It seems like there has been very little to no activity on the account for a long time. The recovery emails associated with this account are either [redacted] or [redacted] Though I think it is [redacted], I am unable to access that email as MSN has likely removed it due to inactivity. Unfortunately, creating a new @msn.com email address without subscribing to a service from them is no longer possible.
Reported by GetHuman-bizzaroh on Khamis, 26 Disember 2019 pukul 19.21
My Gmail account has been locked, and I have tried too many attempts to reset my password. Now, I'm unable to verify my account. Please try to verify my Gmail account, which is [redacted] Kindly provide me with instructions on how to change the password. I am very worried as all my data is saved in that Gmail account, and I have forgotten my password.
Reported by GetHuman4156040 on Khamis, 26 Disember 2019 pukul 21.44
My name is Jacinda Cornelius and my original email is [redacted]. In early November, I accidentally broke my iPhone. My recovery email is from my former workplace at Beck and Masten Buick GMC. The phone numbers associated with the recovery are [redacted] and [redacted], and my new number is [redacted]. Unfortunately, I don't have access to a trusted computer to recover my email. I urgently require access to police reports, videos, and photos for legal purposes like filing a restraining order. Furthermore, the email is crucial as it is connected to my children's doctors and schools. Your assistance in helping me recover this email is greatly appreciated, and I'm willing to offer any necessary information to facilitate the process.
Reported by GetHuman4159537 on Jumaat, 27 Disember 2019 pukul 15.50
I find myself in a challenging situation. For the past month, I have been using my Google Word documents through the email [redacted], which originated from my work email, [redacted] I left my job a month ago, but I could still access my documents because I previously granted myself permission, even though my work email is no longer active. Unexpectedly, I am now unable to access these important documents. This is critical for me as I am currently traveling in Southeast Asia, and I have lost 26 pages of teacher's notes. Could I please regain access or verify my identity? This issue has caused me significant stress while traveling, and I would appreciate any guidance or assistance. Thank you.
Reported by GetHuman4160295 on Jumaat, 27 Disember 2019 pukul 17.44
I remember the details of an old account, but unfortunately, I am unable to access it now. Every time I try to log in, it prompts that my current device is unrecognized. The phone number for verification is outdated, as well as the account itself, but I no longer have access to the devices associated with that email. The account in question is [redacted], and I am uncertain of its age. It was one of many emails I created during my youth. I am eager to gain access to unlink it from my current EA gaming profile. I recall it being linked to my previous Android phone and an older Windows phone, while I am now using an iPhone with more recent email addresses.
Reported by GetHuman4163464 on Sabtu, 28 Disember 2019 pukul 06.49
I forgot my password and attempted to recover or change it. After facing issues with my recovery phone, I can now use it. I entered my recovery phone number, received the code, but couldn't access the recovery email due to neglecting to update my Yahoo account earlier. To recover Yahoo, I first need access to my Gmail account which is linked to banks, Facebook, and more. I created a new Gmail ([redacted]) for communication, but still unable to access it. My Yahoo is [redacted] I am frustrated by not being prompted for security questions for validation. This situation is causing me stress and I urgently need to resolve it. Please reach out to me. Thank you - C.N.
Reported by GetHuman4168799 on Ahad, 29 Disember 2019 pukul 14.53
I have two Gmail accounts. I created one in [redacted] but forgot the password as I had set up email forwarding to my other Gmail account. Now, I am attempting to update the recovery email for the forgotten account that no longer exists. Unfortunately, I am unable to change the password as I forgot it and the recovery email is no longer active. I have tried using the recovery form, but it repeatedly fails to verify my identity. Is there a way to change my password under these circumstances?
Reported by GetHuman4171303 on Isnin, 30 Disember 2019 pukul 03.56
Hello, I am facing an issue as two of my Gmail accounts have been hacked into and I am unable to regain access. I am willing to provide a photo of my identity to verify myself. It appears that someone has accessed my accounts and changed the settings, preventing me from accessing them. I kindly request assistance in resolving this matter. The Gmail accounts affected are: [redacted] [redacted]
Reported by GetHuman-famfamcu on Isnin, 30 Disember 2019 pukul 15.54
I've been using a Gmail account for a while, and recently, it's been flooded with spam messages, a large portion of them coming from yandex.ru. Despite marking them as spam and deleting them, it feels like a never-ending task. The ads, whether Social, Promotional, Update, Important, or any other category, keep cluttering my inbox, causing issues with Google's servers but not with the Apple Mail app on my MacBook Pro. I decided to remove the account from the Mail app due to the spam now infiltrating Google's system. The affected email address is a disposable one, and I'm considering abandoning it altogether. As a solution, I've created a new Gmail account with a fresh email address.
Reported by GetHuman4176884 on Selasa, 31 Disember 2019 pukul 01.01
I accidentally deleted my child's Google account from our family group. Now, I can't recover the account, and all devices are still logged in with it. I can't sign out or add a new user either. When I try to use the parental access code, it doesn't work because I deleted the email associated with it. My child needs access on their tablet for school and phone for safety reasons. Could someone please assist me in resolving this issue? Old email: [redacted] New email I'm trying to add: [redacted]
Reported by GetHuman4176967 on Selasa, 31 Disember 2019 pukul 01.24
I am in need of a Gmail username and password because someone used my credit card information without my permission. The person used their Gmail account to sign up for my credit card account, so I need to access their Gmail account to update my login information. Thank you. Contact me at the email provided below. The name of the person I am trying to obtain Gmail information from is Nicolas Adam Snider.
Reported by GetHuman-bensnide on Selasa, 31 Disember 2019 pukul 03.22
Some years ago, I was bombarded with spam emails, so I decided to suspend my Gmail account, [redacted] However, when I attempted to reactivate it a few months later, I faced difficulties accessing it. Despite trying to create a new account with the same name, it indicated that it was already in use (by me). This caused an issue as this was the same email linked to my Facebook account. Recently, while trying to update my email on Facebook to a different one, I got locked out. To regain access, Facebook requested a recovery code be sent to the unavailable [redacted] address. Although I received the code on my phone, Facebook was unable to verify my identity, resulting in further complications. I even tried using an alternative Gmail account, carlwolfe33@gmail, but encountered the same verification issues. Any advice on how to reactivate [redacted] and successfully regain access to my Facebook account would be greatly appreciated. Thank you.
Reported by GetHuman-carlwolf on Rabu, 1 Januari 2020 pukul 17.19
My phone was stolen, and the thief changed my iCloud, Facebook, and Gmail passwords, preventing me from logging in. My recovery emails are linked, and all my contacts, photos, and card information are backed up on Gmail. I have been using this email for nine years and need help to recover it. My email is [redacted], my phone number is [redacted], and an alternative number is [redacted]49. My mother, Lisa R., has permission to speak on my behalf. The last four of my social is [redacted], and my birthday is 03/13/[redacted]. I'm 24 years old. Please assist me in recovering my account as soon as possible, as it also contains important information for my school application and student loans.
Reported by GetHuman-antchan on Rabu, 1 Januari 2020 pukul 22.11
My Gmail account has been receiving numerous Russian emails seeking money, which keep ending up in spam. Despite blocking and reporting them, they continue to come through. It's frustrating. Here is one of the recent ones: Sender: ВЫВОД СРЕДСТВ <[redacted]> Time: 7:20 AM (1 hour ago) I don't understand why these emails are still getting through to me. I try to report them as phishing, but they persist. This particular one seems to be about withdrawing funds. I need help with this ongoing issue. Can someone assist me? Thanks, Kerry
Reported by GetHuman4193736 on Jumaat, 3 Januari 2020 pukul 13.54
I have two Gmail accounts: [redacted] and [redacted] Unfortunately, I misplaced my code book containing all the password details for the mbcasteelcasteel@gmail account. My son sent me some ebooks to the mbcasteelcasteel@gmail address, but I am unable to access them. Whenever I try to reset the password for the mbcasteelcasteel@gmail account, I either get a message saying it can't verify my identity or my password gets reset for the mbcnotnbc@gmail account, which is not what I intend to do. I have a recovery account, [redacted], and a cell phone at [redacted], but I haven't been able to resolve the issue with these. I am hoping for assistance from your end to reset the password for the mbcasteelcasteel@gmail account. Your help would be greatly appreciated. Sincerely, Michael
Reported by GetHuman4215776 on Selasa, 7 Januari 2020 pukul 16.36
Yesterday morning, I sent multiple emails to a business associate and BCC'd myself as usual. The emails appeared in my sent box but not in my inbox. Strangely, I started receiving numerous advertisements addressed to a Yahoo account, not my Gmail. This is concerning since I am a realtor who relies on my Gmail account for business. I need assistance to ensure I only receive emails directly addressed to me and that BCC emails show up in my inbox. I am looking for Google to acknowledge my issue and work on resolving it promptly. Thank you.
Reported by GetHuman-cdattoli on Selasa, 7 Januari 2020 pukul 19.09
Yesterday, I sent multiple emails to a business associate and myself using BCC, but they only appeared in my sent box and not my inbox. Strangely, I have been receiving numerous advertisements addressed to a Yahoo email address, which is not mine. I am concerned as I use my Gmail for real estate business purposes. I need Gmail to address this issue by ensuring that emails to a Yahoo account do not end up in my inbox, fixing the BCC emails showing up in my inbox, and acknowledging that they are assisting with this problem. Thank you for your assistance.
Reported by GetHuman-cdattoli on Selasa, 7 Januari 2020 pukul 19.19

Help me with my Gmail issue

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