Gmail Customer Service Issues

Archive 14

The following are issues that customers reported to GetHuman about Gmail customer service, archive #14. It includes a selection of 20 issue(s) reported February 27, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm having trouble accessing my Google account with the email [redacted] I also set my mother's email [redacted] as my recovery email, but I changed her password and now can't remember it. My tablet is locked with a prompt asking for the [redacted] password, which I can't provide. I remember my security question answers but they're not being asked during the recovery process. I'd really appreciate any help or support you can provide. Thank you for your time.
Reported by GetHuman2318348 on Wednesday, February 27, 2019 5:31 PM
I am facing difficulty accessing my Gmail account since it was logged on my stolen gaming PC. The theft happened during a conflict with a former roommate who falsely accused me, resulting in my 13-month incarceration. I was released on February 5th, with proper documentation. Now that I am home, I am working on recovering my accounts and emails. Unfortunately, the 2-step verification phone is inactive, and the backup email is inaccessible, making Gmail recovery challenging. This email is crucial as it is linked to my valuable gaming account on Graalonline Era, but the game staff won't allow an email change. The email address is [redacted] Your help would be greatly appreciated. Thank you.
Reported by GetHuman-scbb on Thursday, February 28, 2019 6:49 PM
Hello, my name is Gerald Moore, and my email address is [redacted] My account was activated in June [redacted], and my birth date is May 1, [redacted]. The phone number associated with the account is [redacted], and my address is [redacted] State Highway M35, Negaunee, Michigan. After verifying my identity, someone hacked into my email, changed my password, and added a second cell phone number for the 2-step verification process. Unfortunately, I am currently unable to regain control of my account due to these unauthorized changes. When attempting to recover my email, I encounter issues as the hacker added their own information. I am locked out and facing difficulties with the recovery options provided. Thank you for your assistance in resolving this matter.
Reported by GetHuman-mooreboy on Friday, March 1, 2019 1:11 PM
Hello, I'm experiencing an issue with my Gmail accounts not forwarding emails. I have a business and personal Gmail account, with the business one set to forward emails to the personal account, but it's not working as expected. I followed the steps to set up forwarding correctly. I went into the business account settings, enabled POP Forwarding, entered the personal account, verified the link and authentication code, and completed the setup. Despite all this, the emails are not forwarding. I even tried sending emails from a third-party Gmail account to test the forwarding, but they only show up in the business account and not in the personal one. I'm looking for advice on what else I can do or if there's a glitch causing this problem. I really need this forwarding to work so I can manage my business emails through my personal account. Thank you for your help.
Reported by GetHuman-rmariaca on Friday, March 1, 2019 5:09 PM
We are experiencing issues sending out auto billing receipts from our business account with you. The error code received from our server stated a problem with sending the email message to the SMTP server. The transport error code was 0x[redacted]7, and the server response was not available.
Reported by GetHuman-shadnel on Friday, March 1, 2019 8:40 PM
After resetting my phone, I encountered difficulty logging into my Gmail account due to not remembering the password and not having access to the recovery email I had set up previously, which has been deactivated. Unfortunately, the online options to reset the password have not been successful for me. I have been using this Gmail account for the past decade and all my important information is synced to it. As a result, it is crucial for me to recover access to this account. Could you please assist me in finding an alternative way to reset the password?
Reported by GetHuman-kitzy on Saturday, March 2, 2019 4:03 AM
I think my two Gmail accounts have been compromised by a moderator from a Belgian news website, hln.be. The first account is [redacted] I am unable to recover the password using the security question, which leads me to believe my password and security question have both been changed. The second account, [redacted], has suddenly disappeared today. Gmail does not recognize the email address that I have been using for weeks, making me suspect that the account has been deleted. I suspect the moderator from hln.be is behind this breach, as they are the only ones who knew about these accounts. I used the same password for my website account on their platform as for my Gmail accounts. It seems they have misused their authority to access my information and compromise these accounts.
Reported by GetHuman2373680 on Monday, March 4, 2019 9:20 PM
My name is Herb Donaldson, and my wife is Barbara Donaldson. Our Gmail address is [redacted] We reside in Santa Rosa, CA. Over the past 6 months, we have been receiving emails from Chase Bank intended for Herbert Gramman of Smithtown, New York, whose wife is also named Barbara and shares our email address [redacted] As this involves a financial institution, we are very concerned and wish to avoid any confusion with individuals on the East Coast. We have had this email for 15-20 years, and this issue has recently become apparent. We have already reached out to Chase, but unfortunately, they have not been able to assist, stating they are communicating based on information provided by the Grammans. We urgently seek a resolution to this matter. Thank you. Herb Donaldson
Reported by GetHuman-barbherb on Tuesday, March 5, 2019 6:03 PM
Dear Community Members, I am Mansoor from Karachi, Pakistan, reaching out about an urgent matter. In December [redacted], a fraudulent Gmail account was created in my name and my former company's name, "[redacted]" Unfortunately, an email sent from this account caused me to lose my job, impacting my personal and professional life. This incident has deeply affected me and my family. I kindly ask for assistance and support from Google to help me rectify this situation and potentially regain my job. For further communication, my contact information is associated with my Gmail account. I am hopeful for a positive response from Google to address this issue discreetly. Thank you for your attention to this matter. Best regards, Mansoor from Karachi, Pakistan
Reported by GetHuman-minemans on Wednesday, March 6, 2019 2:49 PM
I am experiencing an issue with my Gmail address: [redacted] Recipients of my emails notice that when they reply, the first letter of my email address disappears, leaving it as ‘[redacted]’. This has been happening for the past 3 years, but it has become more frequent recently. It's frustrating because it causes me to miss important emails. I have tried searching for a solution on Google's Help Center without success. Although it's challenging to describe the problem, it's causing inconvenience as I have to send follow-up emails to correct the mistaken email address. Thank you for any assistance.
Reported by GetHuman-nickeeo on Saturday, March 9, 2019 12:01 AM
I am struggling to access my Snapchat account due to forgotten passwords and a changed email password. Unfortunately, I have been dealing with the loss of my boyfriend and those photos are very important to me. I have been residing in a sober living facility without phone or Internet access for the last eight months. Without access to my Gmail, I cannot recover my Snapchat where those cherished memories are stored. I realize you likely handle numerous requests daily, but I implore you to assist me in retrieving my account. My email is [redacted] and my recovery options are not viable due to changes in my circumstances. Thank you for your understanding and support.
Reported by GetHuman2421252 on Saturday, March 9, 2019 12:56 AM
I have been living in a sober living facility for eight months without Internet access. Unfortunately, I forgot the password to my Snapchat account where I have important photos of my late boyfriend. Someone changed the password to my associated Gmail account, making it impossible to recover my Snapchat. Retrieving these pictures means a lot to me, and I would be grateful for your help. My Gmail, [redacted], is not linked to my current phone number, and I am unable to answer the recovery questions. I have exhausted all options. Please assist me in recovering my account as those photos hold great sentimental value. Thank you for your support. Contact me at: [redacted] [redacted]
Reported by GetHuman2421252 on Saturday, March 9, 2019 1:00 AM
Dear Support Team, I have been a long-time Gmail user and have found it to be incredibly helpful. However, I have been facing an ongoing issue with the subject lines of my emails being pushed to the right. This happens because of the listed sub-inboxes that I use for categorizing my emails. It makes it challenging to identify emails by their subjects. I kindly request your assistance in resolving this matter. If necessary, I am willing to allow access to my desktop and Gmail pages to demonstrate the issue. I urgently need to disable this feature to view my email subjects properly. I appreciate your help in advance. Best regards, J.H.
Reported by GetHuman-jamiehmf on Sunday, March 10, 2019 8:11 AM
I am seeking assistance to regain access to my Gmail account registered under the email address dylancaseyjohnson[at]gmail.com. Unfortunately, I have forgotten my password, and my attempts to answer security questions were unsuccessful, potentially due to a case sensitivity issue. The phone number linked to the account, [redacted], is no longer in my possession. It is crucial to recover access to this Gmail account since it is tied to various other accounts, such as LinkedIn. I previously sent a similar message with a minor error in the contact information section, stating my new email address as "dylanjohnson[at]outlook.con" instead of "dylanjohnson[at]outlook.com". Resuming the use of Gmail is significant to me as there are essential professional and business-related emails and connections associated with this account that I need to retrieve.
Reported by GetHuman2465997 on Wednesday, March 13, 2019 12:18 AM
Hello everyone, I'm seeking assistance as I lost my phone on Monday, which had my only email access with the address gaborvida89. Unfortunately, I can't recall the password I changed 57 days ago. Consequently, I had to create a new email, vidagabor89. I'm concerned that someone might hijack my original email, which is linked to all my online accounts, potentially leading to financial problems. I've attempted to reset the password using verification codes sent to my number +44 [redacted], but encountered difficulties setting a new password. The secondary email, [redacted], is no longer accessible. I also tried using my niece's email ([redacted]) for verification codes, but it wasn't sufficient to prove my ownership of the gaborvida89 account. I'm feeling very anxious and sleepless due to the thought of someone having access to my private email without being able to recover it. I'd appreciate any help in restoring my email.
Reported by GetHuman-vidagabo on Thursday, March 14, 2019 5:34 PM
Hello, I am experiencing a security issue with my email account [redacted] I recently changed my password and removed my recovery email, which belonged to my child's mother. Unfortunately, she has been able to access my email and make unauthorized changes. This email was also linked to my iPhone 5SE, causing me to lose access to everything on it. Furthermore, she has gained control of my Facebook account as well, which is linked to the same email address. I have reported this to the authorities, but due to it being a Gmail account, their options are limited. I have used passwords such as Nii-Kii and Sincl@ir3s in the past. I am extremely concerned about the potential repercussions this could have on my reputation. I have been unable to reset my password as it appears to be linked to my child's mother's iPhone 7 Plus. I am willing to provide any necessary information to regain control of my account. Please assist me in resolving this issue urgently. Thank you.
Reported by GetHuman-klmccall on Thursday, March 14, 2019 8:03 PM
I recently discovered that I was hacked, and the hacker left their email, which is [redacted], on my desktop. I've had my [redacted] account for about 3.5 years and urgently need to access it as it contains important documents and tax information. It has been over a week working with you to resolve this issue, and I'm concerned about what the hacker may be doing. I can answer any security questions unless the hacker has changed the information. Please assist me in resolving this injustice, preferably via phone at [redacted] or through chat. I have created a new Gmail account, [redacted], for recovery purposes as I no longer have a cell phone for texting. I usually am available from 10:00 to 11:00 a.m. Mountain Standard Time. Thank you in advance for your help. Warm regards, Marsha S. Ford
Reported by GetHuman2518808 on Friday, March 15, 2019 4:23 AM
Hello, I am experiencing issues with my Gmail account which was set up by my ex-partner who is an IT professional. The email is crucial as it is linked to various important accounts for my bank, my child's school, and other personal accounts. Unfortunately, my ex has changed the password and remotely erased data from both my phone and my child's phone. This has put me in a difficult situation, especially as I am a single mother relying on this email. I am seeking assistance from the support team to regain access to my account. I can provide any necessary confirmation details to prove my ownership of the account. Your help in resolving this issue would be greatly appreciated, as I urgently need access to this email for my everyday life.
Reported by GetHuman2522389 on Friday, March 15, 2019 4:51 PM
I have a Gmail that is not active on a Cricket phone. Between two lightning storms, lightning knocked out the phone and television lights. I believe the Gmail is for the phone's Assurance Wireless service. I am wondering if it's possible to retrieve the password from the Cricket phone and transfer it to the Gmail, with all the information on the phone to the new government Assurance Wireless smartphone I currently have online. The first original Gmail should have the correct address. Is it possible to find the password for the Cricket phone? Then maybe transfer it to any phone. The online I am on now uses a different Gmail. Sorry for the long explanation. Also, how can I utilize the phone to download and study notes from television programs or print from the phone, and send a photo to another? The phone's Gmail is tabernacle1.
Reported by GetHuman-keyupi on Monday, March 18, 2019 9:39 PM
I have a Gmail account set up by Mr. Devon Adams of V3 Creative in September [redacted]. I mainly use this account for private medical correspondence. However, I have had issues with emails not reaching the server twice a year for the past 3 years. For the past 10 days, I have been unable to access the account. I contacted V3 Creative, but they were unable to recover it. I attempted to recover it myself, but this has been challenging due to forgotten passwords resulting from multiple changes caused by the administrator's access. I want to switch the account to G Suite for exclusive access and am willing to pay for this service. I wish to retain the same domain and email address. Currently, my Gmail inbox shows 30 unread emails that I cannot access, concerning as they are related to my medical consultancy business. I am eager to recover my account and transition it to G Suite. Thank you for your assistance. Sincerely, Mr. Franklin.
Reported by GetHuman-selfassu on Tuesday, March 19, 2019 3:23 PM

Help me with my Gmail issue

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