I need help with being able to receive my email. I contacted customer support and he wa...
GetHuman-jenche's customer service issue with Gmail from January 2019
2 views | 12758 similar | 0 following
Help with my Gmail issue
First: share to improve GetHuman-jenche's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jenche's next move: find and follow the right step-by-step guide.
Gmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jenche will need to dig through the advice provided by Gmail, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jenche can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Gmail has better answers for you: Gmail Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-jenche may need:
Email, Phone Number, Name of Account Holder, Password, and Recovery Email
The issue in GetHuman-jenche's own words
I need help with being able to receive my email. I contacted customer support and he was NOT helpful at all. Now when I call the same number it tells me it's not a valid number. Hmm.....not sure what to do....I just want to get my email. This is why I have to use my hotmail account for you to send me info. His name was Michael*Mike. Which I'm sure is the same all around. I have done tons of troubleshooting on my phone and my VERY old PC. I don't want to have to pay to be able to see my email. Lots of my pictures are of my kiddos and family. I've already deleted A LOT! I will say that your customer service folks either need more training on how to help with those who don't have updated laptops*desk tops and or those with just smart phones and tablets. Sometimes that's all that folks have. They need to learn to adapt. Better training would be best. P.S. I could barely understand him. It sounded like he was using a translation app to help him. There was a good pause, not a delay due to connection, then he would answer me with a VERY scripted line. Three times he would say. "I can be to be helping you with your problem" I'm not the kind of person to belittle others. However when I asked to speak with someone who was more willing to help me or his supervisor, I was hung up on. I called back immediately and I received the message that the number was no longer in order. Then I tried again and got the same "Customer service" agent was on the line. Now when I've tried * times within the past few minutes it tells me the number doesn't work at all. What is the correct number for Gmail customer support????
GetHuman-jenche did not yet indicate what Gmail should do to make this right.
I have an issue with Gmail too
How GetHuman-jenche fixed the problem
We are waiting for GetHuman-jenche to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.