I have an email account though time warner (spectrum). Someone with the email...

GetHuman1925675's customer service issue with Gmail from January 2019

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Help with my Gmail issue
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GetHuman1925675's next move: go to the Gmail help center.
Gmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1925675 will want to follow the link below to head to their help center. We will check on GetHuman1925675 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1925675 may need:
Email, Phone Number, Name of Account Holder, Password, and Recovery Email
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1925675's own words
I have an email account though time warner (spectrum). Someone with the email *****@***.com set up to forward email and discard from my spectrum account to the above gmail account. I would like to retrieve the emails that were forwarded and report that this was never authorized by myself. I did not set up this email and my primary email account was accessed by someone other than myself. I did not authorize any of these changes to my email account. Whoever is using the above gmail hacked into my account and this needs to be reported and investigated.
GetHuman1925675 did not yet indicate what Gmail should do to make this right.
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Gmail

Customer service issue
Reported by GetHuman1925675
Jan 8th, 2019 - a mon ago
I have an issue with Gmail too
Not resolved
Seen by 3 customers so far
Similar issue to 11205 others
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Timeline
GetHuman1925675 started working on this issue
Jan 8th 9:28pm