I believe my account has been hacked because I have been getting an insane amount of sp...

GetHuman-avalonmi's customer service issue with Gmail from December 2018

7 views | 10434 similar | 0 following
Help with my Gmail issue
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Gmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-avalonmi will need to dig through the advice provided by Gmail, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-avalonmi can let us know if they help or not.
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Before contacting them, items GetHuman-avalonmi may need:
Email, Phone Number, Name of Account Holder, Password, and Recovery Email
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-avalonmi's own words
I believe my account has been hacked because I have been getting an insane amount of spam for some time now until only just recently I was booted out of gmail on all other devices except for my phone. **So YES it looks on the surface as though there are no issues, but even being logged into my account on my phone does not enable me to change my password & it was only by accident I was able to, just hours ago, remove a Google phone * from my account. **But I can provide you with all the screenshots you need that I am still logged in via my phone & proof of my identity as well. **I need you to work with me this time & not just kick me to the curb again so I can get a password reset from you on your end instead, as very few people on my end are going to know the exact month & year they created a Google account! Google makes security questions like rocket science! **I need to make several changes with my Gmail & your system makes that impossible! & I cannot just start over because my YouTube Channel is part & parcel of my Gmail account. I have too many playlists I worked too hard on...

GetHuman-avalonmi did not yet indicate what Gmail should do to make this right.

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Gmail

Customer service issue
Reported by GetHuman-avalonmi
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 10434 others
0 customers following this

Timeline

GetHuman-avalonmi started working on this issue
Dec 26th, 2018 10:07pm

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