my email *****@***.com was hacked and password changed. I tried to change it back but...

GetHuman-pvagaoni's customer service issue with Gmail from December 2018

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The issue in GetHuman-pvagaoni's own words
my email *****@***.com was hacked and password changed. I tried to change it back but the *rd question asked the month and year I set up the account. I've had it for many many years. I can tell you all previous passwords and calendar history and emails etc . but not the exact year and month. so I pressed try another method...The automated recovery process said Gmail would review and get back to me. Then an email was sent to *****@***.com (recovery email) that they would send another email with a link to reset my password. That next email never came, not even to my spam folder. I tried this process twice. We can try my work email which is *****@***.com maybe have better luck? Please help me. My whole life is on that calendar!!
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Customer service issue
Reported by GetHuman-pvagaoni
Dec 9th, 2018 - 6 mons ago
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GetHuman-pvagaoni started working on this issue
Dec 9th, 2018 3:45pm
GetHuman-pvagaoni indicated the issue is not fixed yet.
Dec 9th, 2018 3:46pm