Gmail Customer Service Issues

Archive 10

The following are issues that customers reported to GetHuman about Gmail customer service, archive #10. It includes a selection of 20 issue(s) reported November 19, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble accessing my Gmail accounts. The passwords I usually use are not working, and I have not made any changes recently. One of the accounts is critical for my work, containing important emails for Steve Blossom and [redacted] I have a variety of emails stored, such as ones from indeed.com and fast track staffing, personal emails, and emails from my daughter. The Gmail accounts in question are [redacted] for Bruce Kelsey and [redacted] for Leon Kelsey, both belonging to me, Bruce Leon Kelsey. Previously, my cell number was [redacted], but it was updated to [redacted] when I changed phones.
Reported by GetHuman-pooterpi on Monday, November 19, 2018 2:06 AM
Since February, I've been unable to access my account. I changed the password after a breakup, but then forgot it due to excitement from graduating early. It's frustrating as I've had to create new social media accounts. I believe I set up a recovery email, but it isn't working. The account was likely created in March [redacted], and the password I last used was "eminem313" before changing it and forgetting. I am unsure if it's possible for you to access the account, but I can provide details about the background and people I've messaged. Thank you for your time; I hope you can assist me.
Reported by GetHuman-aliengod on Monday, November 19, 2018 6:09 AM
Hello, I am facing difficulties accessing my long-standing email account, [redacted] Following a recent breakup with my ex-girlfriend, who accessed my account on her phone, I have been unable to regain access. Despite changing my password multiple times and updating phone numbers associated with the account, I am locked out. The recovery email was switched to my ex-girlfriend’s address at [redacted], and I no longer have the phone number linked to the account or recall the one I used. The security question asks for my dog's name, which I believe could be either Squeaker or Chico. After attempting to recover my account for two months without success, I resorted to creating a new email address, [redacted] This is my first time seeking customer support, and I am hopeful for assistance in resolving this issue.
Reported by GetHuman-dirtdive on Monday, November 19, 2018 9:19 PM
I recently changed my Google account password, and now I am unable to get my Outlook to work with my Gmail. After updating the password in Outlook, I receive the message: "Your IMAP Server wants to alert you to the following: Please log in via your web browser: (link provided)". I have followed the instructions and re-entered my credentials multiple times, but the error message persists. I have also tried adjusting the incoming and outgoing ports as suggested on the help page, but it did not resolve the issue. I would appreciate any assistance as I am becoming increasingly frustrated with this problem. Thank you.
Reported by GetHuman1605072 on Thursday, November 22, 2018 6:22 AM
Hello. I have saved all my passwords in Chrome, so I usually don't need to sign in to my accounts manually. However, I encountered an issue at an internet cafe where I forgot to log out, and the staff asked me to pay for more time to do so, which I found pricey. So, I changed my password while on a bus to prevent anyone from accessing my accounts. Recently, my phone got stolen, and when I got a new one, I realized I couldn't log into my Gmail because I had forgotten the updated password. I've tried to recover it but can only remember one phone number linked to the account. I'm in a startup competition and need access to my email for important replies. I'm unsure what steps to take next. Thank you for any help you can provide. Please contact me through my mother's Gmail account.
Reported by GetHuman-graceadd on Thursday, November 22, 2018 1:46 PM
My name is Dawn McKinney. I previously used a Kier phone with my personal Gmail account [redacted] Kier took the phone from me without my representation on Tuesday, which allowed them access to my personal emails. I have been searching for specific emails needed for a court hearing, but it seems they have been deleted by Kier. It is crucial for me to know if my account was accessed on that phone, [redacted]1, after November 20th, and what exactly was deleted. This evidence is extremely important for my case, and I urgently require your help. If any emails were removed, kindly resend them to me as the dates are vital. I am deeply upset by this situation and feel my privacy has been violated.
Reported by GetHuman1610840 on Friday, November 23, 2018 4:36 PM
I allowed my brother to use my laptop, and he inadvertently cleared the browsing history, which signed me out of various accounts set to auto-login. I can no longer recall the password or the recovery information for my dad's email account ([redacted]). Strangely, the account remains signed in on my laptop's mail app, creating confusion. The account contains documents titled general science, arithmetic reasoning, word knowledge, paragraph comprehension, mathematics knowledge, electronics information, auto and shop information, mechanical comprehension, and assembling objects. If associated with a phone number, it could be linked to either [redacted]—my dad's number—or [redacted]—my own number, as I assisted in setting up the account.
Reported by GetHuman-tanasej on Sunday, November 25, 2018 12:02 AM
We have encountered an issue with our email regarding bank account transfers. Initially, a lawyer instructed employee T to transfer €[redacted],[redacted] to an account in Africa. Subsequently, another email from the lawyer directed to stop the Africa transfer and send the funds to a different account in Germany. Fortunately, the transfer to Africa had already gone through. When T contacted the lawyer, the lawyer denied sending the email. Upon inspecting the email headers, we discovered discrepancies in the emails related to stopping the transfer and a fake email. We noticed the following info: Received from [[redacted].0.0.1] on Thu, 15 Nov [redacted] 12:31:45 +[redacted]. We would appreciate your assistance in understanding the significance of [[redacted].0.0.1] and how to prevent similar issues in the future.
Reported by GetHuman-youssefo on Wednesday, November 28, 2018 5:22 PM
I accidentally reset my Redmi 6 device and my Gmail account was removed. After reactivating 2-step verification, I can't access my account on the device due to it not recognizing the reset device. I am aware of all my account details and have tried to login multiple times without success. Access to this account is crucial as it contains important files and photos. Your assistance in recovering my account is greatly appreciated.
Reported by GetHuman-tomarabh on Friday, November 30, 2018 3:10 PM
Hello, I need help with accessing my account, [redacted] Despite multiple attempts, I have been unable to log in. When trying other options, I receive a message saying that although I can access my recovery account, it does not appear to be mine. I believe my phone and Samsung account were hacked, leading to a possible breach of my gmail account. I possess codes sent to me for this email address and can verify emails and a specific verification code from [redacted], along with transaction details. Your prompt assistance on this matter would be greatly appreciated. Thank you, Char
Reported by GetHuman-tsncee on Friday, November 30, 2018 6:26 PM
I exclusively use a Samsung Galaxy X9 for my online activities. Recently, I have been bombarded with pornographic spam ads on my Gmail account. I contacted Gmail support, and a representative informed me that this issue requires ongoing security measures for the year, which was financially burdensome for me. Despite her promise to address it, I am still receiving about 20 spam emails daily. In a confusing turn, another support agent abruptly ended the call after urging me to purchase a $50 Google Play card, which I found unnecessary as I don't use these cards or have the funds. I am disappointed as I believed Gmail had robust security in place to prevent such incidents. Given my current financial hardships due to personal reasons, I am seeking assistance to resolve this issue without additional costs.
Reported by GetHuman-aplamex on Tuesday, December 4, 2018 7:35 PM
When I signed up for Instagram, I made a mistake with the email I provided for account recovery. Recently, my account got hacked, and I urgently need to recover it. Instagram's account recovery process usually involves using the provided email, which I entered incorrectly as [redacted] instead of [redacted] As a result, I am currently locked out of my account. Additionally, the phone number associated with the account is outdated. I am unable to access the old number as well. I am seeking help to retrieve the email Instagram sent to [redacted] I am really eager to regain access to my account, but Instagram has been unable to assist me in this matter. I am hoping to find a way to contact Gmail to regain access to the correct email.
Reported by GetHuman-anniedai on Tuesday, December 4, 2018 9:30 PM
I have been the victim of cyberstalking for a year and a half. All my online accounts have been compromised, including my personal Gmail which shares the same name as my website. The hacker even cloned my phone, leaving me locked out. Despite receiving 2FA codes, none of them work, and Google fails to authenticate my ownership. I no longer have access to the phone number linked to the account, making it seemingly impossible to regain control. I urgently need to recover my art files and other data stored in that account, which remains active despite the intrusion. If accessing the account is infeasible, it must be deactivated, as it is currently under the control of the hacker, not me or my company. The email address linked to this dilemma is [redacted]
Reported by GetHuman1691758 on Wednesday, December 5, 2018 12:03 AM
My emails are consistently being marked as spam. I have set my [redacted] address as the default alias in my Gmail settings. My Gmail account is [redacted] I have a preference for the .mac address due to its longevity and my frequent correspondence using it. I favor using Gmail on both iOS and via web browsers. The issue is particularly troublesome when I contact my wife at her Gmail address. Despite my efforts to add my [redacted] address to her contacts, unmark emails as spam, and set up filters, the problem persists. This sudden change is causing significant frustration. What alterations have caused this issue to arise?
Reported by GetHuman1696849 on Wednesday, December 5, 2018 6:57 PM
I forgot my Gmail password for [redacted], which was trsjjo_245. I tried to use my phone number [redacted], but then attempted to change it to [redacted] I urgently need access as all my social media, photos, and important memories, like pictures of my deceased grandmother, are stored there. When trying to log in to my Instagram account franklingoonie_245, it's asking for a security code, even though it usually sends it immediately. Please assist me in regaining access to my accounts. Your help is greatly appreciated. Thank you.
Reported by GetHuman1715551 on Saturday, December 8, 2018 5:49 AM
I recently received an email claiming that my Google mail account termination request is being processed. The email asks me to click a link to cancel the termination request. I found this email in my spam folder and I am unsure if it is legitimate. Here is the content of the email: "You submitted a request to terminate your Google mail account and the process has started by our Gmail™ Support Team; Please give us 3 working days to close your mail account. To cancel the termination request Click Here All files on your Gmail mail including (Inbox; Sent; Spam; Trash; Draft) will be deleted and access to your Gmail™ mail account will be Denied. If you wish to Terminate your Email Address; you can Sign Up for a new Gmail™ account. For further help please contact by replying to this mail. Gmail™_Support_Services"
Reported by GetHuman-toddgeo on Sunday, December 9, 2018 9:14 AM
My email, [redacted], got hacked, and the password was changed. I attempted to reset it, but got stuck at the security question asking for the month and year I created the account. I don't remember the exact date since I've had it for a long time. I provided all other requested information during the automated recovery process. Gmail mentioned they would review the request and reach out. They sent an email to my recovery email, [redacted], promising a link to reset the password, but I never received it, not even in spam. I repeated this process twice. Should I try using my work email, [redacted]? I'm desperate for help as my important calendar is linked to that account!
Reported by GetHuman-pvagaoni on Sunday, December 9, 2018 3:45 PM
My email *****@***.com was hacked, and the password was changed. When trying to recover it, I couldn't remember the exact year and month I set it up. Even after providing all other information, the recovery process failed. I then tried my work email *****@***.com but faced the same issue. Please assist as all my important data is on that calendar.
Reported by GetHuman-pvagaoni on Sunday, December 9, 2018 3:47 PM
My email [redacted] was hacked, and the password was changed. I tried to reset it, but the security question asked for the specific month and year the account was created, which I don't recall. I've had this account for many years. I provided all other details but got stuck. Gmail's automated recovery said they would review and emailed a link to reset to my recovery email [redacted], but I never received it, even in the spam folder. I repeated this process twice. Can we try my work email, [redacted], as an alternative? I'm desperate to regain access as my calendar holds crucial information. Thank you for your support.
Reported by GetHuman-pvagonis on Sunday, December 9, 2018 3:53 PM
I am experiencing an issue with email delivery notifications. When sending or receiving emails, I keep receiving a message from the Mail Delivery Subsystem stating there was a temporary problem delivering my message to [redacted] The delivery has failed temporarily, and Gmail will retry for 22 more hours. The response indicates that the recipient server did not accept the request to connect. I have tried various solutions, but it seems the email address provided may not exist. This situation is overwhelming, and I am seeking assistance. I am eager to speak with a real person to address this problem effectively.
Reported by GetHuman-sylvianj on Sunday, December 9, 2018 6:22 PM

Help me with my Gmail issue

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