How do I get to my old emails? I seem to be able to get the ** of them, the most recent...

GetHuman-tchernia's customer service issue with Gmail from December 2018

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The issue in GetHuman-tchernia's own words
How do I get to my old emails? I seem to be able to get the ** of them, the most recent ones, for the month of november. I have important info that I have to get to and I don't know how to find it. This is new. Also, I find the new format with all the "ads" emails in bold very distracting. Before, all those emails were in " important" and we could check them as needed.*But right now , I would like to be able to have access to all the emails that I did not erase myself. Thank you.
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Customer service issue
Reported by GetHuman-tchernia
Dec 4th, 2018 - 2 mons ago
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GetHuman-tchernia started working on this issue
Dec 4th, 2018 11:08pm