My account(s) have been hacked. The passwords were never changed. They were bypassed. E...

GetHuman-hightoo's customer service issue with Gmail from November 2018

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Gmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hightoo will need to dig through the advice provided by Gmail, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-hightoo can let us know if they help or not.
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Before contacting them, items GetHuman-hightoo may need:
Email, Phone Number, Name of Account Holder, Password, and Recovery Email
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-hightoo's own words
My account(s) have been hacked. The passwords were never changed. They were bypassed. Everything on my phone was mirrored. I went * my google activity and someone messed with the operating system. Please help. My psycho ex boyfriend did it. It also said something about hangmytracking.com.* w*snoop. And it also said somewhere BTsnoop*hci.log**My accounts affected are:**. *****@***.com**. *****@***.com**.T*****@***.com**. T*****@***.com**. E*****@***.com**. M*****@***.com*Along with facebooks and messengers associated with those accounts and all other apps. I have credit cards on their im worried he will get a hold of. His gmails are some of the following *****@***.com*Y*****@***.com*Y*****@***.com*S*****@***.com*Z*****@***.com*Y*****@***.com*R*****@***.com*And so on he changes numbers and phones and gmails very often so its hard to keep track. Please stop him hes ruining my life.

GetHuman-hightoo did not yet indicate what Gmail should do to make this right.

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Gmail

Customer service issue
Reported by GetHuman-hightoo
Nov 14th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 7829 others
0 customers following this

Timeline

GetHuman-hightoo started working on this issue
Nov 14th, 2018 11:04pm

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