Someone stole my father in law's phone and in the process of trying to login into his g...

GetHuman1373365's customer service issue with Gmail from October 2018

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GetHuman1373365's next move: go to the Gmail help center.
Gmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1373365 will want to follow the link below to head to their help center. We will check on GetHuman1373365 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1373365 may need:
Email, Phone Number, Name of Account Holder, Password, and Recovery Email
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1373365's own words
Someone stole my father in law's phone and in the process of trying to login into his gmail account from my phone, was informed that the password was changed * hours ago and now I'm unable to access his email account due to the fact that I'm unable to receive the verification code that is being sent to the stolen phone so I've tried the other ways and I'm being told Google is unable to verify that he is the owner of the account. Truth be told, I'm the one that originally created the account for him and I wrote down all the information so I have no idea what's going on.*Without access to his gmail account I'm unable to track the whereabouts of his phone
GetHuman1373365 did not yet indicate what Gmail should do to make this right.
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Customer service issue
Reported by GetHuman1373365
Oct 19th, 2018 - 3 mons ago
I have an issue with Gmail too
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Seen by 2 customers so far
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GetHuman1373365 started working on this issue
Oct 19th, 2018 12:53am