Someone stole my father in law's phone and in the process of trying to login into his g...

GetHuman1373365's customer service issue with Gmail from October 2018

2 views
 | 
6143 similar
 | 
0 following
Help with my Gmail issue
First: share to improve GetHuman1373365's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1373365's next move: go to the Gmail help center.
Gmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1373365 will want to follow the link below to head to their help center. We will check on GetHuman1373365 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1373365 may need:
Email, Phone Number, Name of Account Holder, Password, and Recovery Email
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1373365's own words
Someone stole my father in law's phone and in the process of trying to login into his gmail account from my phone, was informed that the password was changed * hours ago and now I'm unable to access his email account due to the fact that I'm unable to receive the verification code that is being sent to the stolen phone so I've tried the other ways and I'm being told Google is unable to verify that he is the owner of the account. Truth be told, I'm the one that originally created the account for him and I wrote down all the information so I have no idea what's going on.*Without access to his gmail account I'm unable to track the whereabouts of his phone
GetHuman1373365 did not yet indicate what Gmail should do to make this right.
I have an issue with Gmail too
How GetHuman1373365 fixed the problem
We are waiting for GetHuman1373365 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Gmail's attention and get better help faster. Tap below to get started.
Having Gmail issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Gmail email you?
This email address isn't valid
Follow this issue
See how GetHuman1373365 fixes it.
This email address isn't valid

Gmail

Customer service issue
Reported by GetHuman1373365
Oct 19th, 2018 - a mon ago
I have an issue with Gmail too
Not resolved
Seen by 2 customers so far
Similar issue to 6143 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1373365 started working on this issue
Oct 19th 12:53am