I am trying to help my grandfather recover his important email address. We do not have...

GetHuman-zzbolgio's customer service issue with Gmail from October 2018

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Before contacting them, items GetHuman-zzbolgio may need:
Email, Phone Number, Name of Account Holder, Password, and Recovery Email
The issue in GetHuman-zzbolgio's own words
I am trying to help my grandfather recover his important email address. We do not have his password, old password, the recovery phone * is no longer in service, and he does not know the recovery email he put in while setting up. we have gone through every possible route that Google gives, but we just need to actually contact Google at this point. we can confirm the identity but not through the normal means of doing so.
GetHuman-zzbolgio did not yet indicate what Gmail should do to make this right.
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Customer service issue
Reported by GetHuman-zzbolgio
Oct 17th, 2018 - 3 mons ago
I have an issue with Gmail too
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Seen by 2 customers so far
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GetHuman-zzbolgio started working on this issue
Oct 17th, 2018 11:29pm