I am trying to help my grandfather recover his important email address. We do not have...

GetHuman-zzbolgio's customer service issue with Gmail from October 2018

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GetHuman-zzbolgio's next move: try the Gmail help center again.
Gmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-zzbolgio will want to follow the link below to head to their help center. We will check on GetHuman-zzbolgio later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-zzbolgio may need:
Email, Phone Number, Name of Account Holder, Password, and Recovery Email
The issue in GetHuman-zzbolgio's own words
I am trying to help my grandfather recover his important email address. We do not have his password, old password, the recovery phone * is no longer in service, and he does not know the recovery email he put in while setting up. we have gone through every possible route that Google gives, but we just need to actually contact Google at this point. we can confirm the identity but not through the normal means of doing so.
GetHuman-zzbolgio did not yet indicate what Gmail should do to make this right.
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Customer service issue
Reported by GetHuman-zzbolgio
Oct 17th, 2018 - a mon ago
I have an issue with Gmail too
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Seen by 2 customers so far
Similar issue to 6071 others
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Timeline
GetHuman-zzbolgio started working on this issue
Oct 17th 11:29pm