I was alerted by text someone changed my password and phone number on account and lucki...

GetHuman1321368's customer service issue with Gmail from October 2018

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Help with my Gmail issue
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GetHuman1321368's next move: go to the Gmail help center.
Gmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1321368 will want to follow the link below to head to their help center. We will check on GetHuman1321368 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1321368 may need:
Email, Phone Number, Name of Account Holder, Password, and Recovery Email
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1321368's own words
I was alerted by text someone changed my password and phone number on account and luckily i was able to reset password and log everything out but I went to log in other day and I couldn’t get access to my account so i tried to reset my password and it wouldn’t allow me to. And now google saying it isn’t my account which is bullshit because it is and i can provide any sort of photo ID to prove I am who i am
GetHuman1321368 did not yet indicate what Gmail should do to make this right.
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Customer service issue
Reported by GetHuman1321368
Oct 11th, 2018 - 3 mons ago
I have an issue with Gmail too
Not resolved
Seen by 2 customers so far
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GetHuman1321368 started working on this issue
Oct 11th, 2018 8:16pm