Hello, my name is DJ. Someone is accessing my email account. I currently live in Hawa...

GetHuman-rmdesjar's customer service issue with Gmail from October 2018

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Email, Phone Number, Name of Account Holder, Password, and Recovery Email
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-rmdesjar's own words
Hello, my name is DJ. Someone is accessing my email account. I currently live in Hawaii and the access is from Wasilla, Alaska. There was also an email address in my MacBook from my ex wife's teen aged child. The MacBook is brand new and the child has never even seen this laptop. How is this possible? I'm concerned that my ex and her child (or someone from Alaska) is illegally getting into my laptop and my gmail. I've changed my password multiple times yet in the Devices accessed area it still shows that someone from Alaska was in my gmail as recently as * hour ago. Can you tell me exactly who is doing this?
GetHuman-rmdesjar did not yet indicate what Gmail should do to make this right.
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Gmail

Customer service issue
Reported by GetHuman-rmdesjar
Oct 11th, 2018 - a mon ago
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Timeline
GetHuman-rmdesjar started working on this issue
Oct 11th 6:28pm