Hi! thank you in advance for your help! i was given * second-hand samsung phones from m...

GetHuman-loramatt's customer service issue with Gmail from September 2018

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The issue in GetHuman-loramatt's own words
Hi! thank you in advance for your help! i was given * second-hand samsung phones from my friend. i changed the google accounts on both phones by deleting the old accounts and adding my own. then i did a reset on both. when i went i finished the reset i powered them back on went through a couple screens for wifi got to the google sign in put my email address in, google greeted me, "Hi Lora" put my password in and both phones, they both had the following message: "unable to sign into device due to recent password change please try to sign in again ** hours after change was performed." that was over a year ago and still happens today. the person who gave me the phones is in prison now in solitary confinement (idk why!) and does not have privledges of mail or phone i was told by the prison people. what can i do to fix this? i have tmobile as my carrier but i am in dire need of a phone. one is a galaxy express * (AT&T) and the other is an On* (Metro PCS) but neither of them has been in service for over a year.
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Customer service issue
Reported by GetHuman-loramatt
Sep 24th, 2018 - 4 mons ago
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GetHuman-loramatt started working on this issue
Sep 24th, 2018 6:44am