I have *-step verification on my primary gmail account *****@***.com. The phone that w...
GetHuman-lunarmom's customer service issue with Gmail from August 2018
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I have *-step verification on my primary gmail account *****@***.com. The phone that was used for verification was crushed in traffic after falling off my car and as such, I cannot respond to whether my login is legitimate or not. I know my password and at least * of the security responses. In addition, I log into gmail on the same computer at the same IP address daily. I have attempted other methods of recovering my account to no avail, i.e. requesting help from google and posting on Gmail Help Forum.**My situation lies in that I recently was hired for a new position and they are sending background check and drug testing information, as well as offer letter and other HR documents to be completed to my primary email address. I desperately need this new job and need access to those documents.**Is there any way that I can receive assistance sooner rather than later? I really don't want to miss out on a great opportunity and I will not have my replacement phone until Friday or later. (I can't track shipping because it went to my locked email address).**Thank you for any assistance you can provide.
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How GetHuman-lunarmom fixed the problem
I got a new phone that I can verify my identity on *-step verification on
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