I have *-step verification on my primary gmail account *****@***.com. The phone that w...

GetHuman-lunarmom's customer service issue with Gmail from August 2018

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The issue in GetHuman-lunarmom's own words
I have *-step verification on my primary gmail account *****@***.com. The phone that was used for verification was crushed in traffic after falling off my car and as such, I cannot respond to whether my login is legitimate or not. I know my password and at least * of the security responses. In addition, I log into gmail on the same computer at the same IP address daily. I have attempted other methods of recovering my account to no avail, i.e. requesting help from google and posting on Gmail Help Forum.**My situation lies in that I recently was hired for a new position and they are sending background check and drug testing information, as well as offer letter and other HR documents to be completed to my primary email address. I desperately need this new job and need access to those documents.**Is there any way that I can receive assistance sooner rather than later? I really don't want to miss out on a great opportunity and I will not have my replacement phone until Friday or later. (I can't track shipping because it went to my locked email address).**Thank you for any assistance you can provide.
GetHuman-lunarmom did not yet indicate what Gmail should do to make this right.
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How GetHuman-lunarmom fixed the problem
I got a new phone that I can verify my identity on *-step verification on
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Customer service issue
Reported by GetHuman-lunarmom
Aug 22nd, 2018 - 3 mons ago
I have an issue with Gmail too
Fixed
GetHuman-lunarmom shared how to fix
Seen by 9 customers so far
Similar issue to 2376 others
0 customers following this
Items needed
Email
Phone Number
Name of Account Holder
Password
Recovery Email
Timeline
GetHuman-lunarmom started working on this issue
Aug 22nd 12:12am
GetHuman-lunarmom indicated the issue is not fixed yet.
Aug 22nd 2:58am
GetHuman-lunarmom indicated the issue is not fixed yet.
Aug 22nd 3:14am
GetHuman-lunarmom indicated the issue is not fixed yet.
Aug 23rd 2:31am
GetHuman-lunarmom indicated the issue is not fixed yet.
Aug 23rd 2:33am
GetHuman-lunarmom confirmed the issue is fixed. Hooray!
Aug 25th 11:21am