I lost control of my Google account almost * years ago. I'm sure I'm the only one who h...

GetHuman-mreckse's customer service issue with Gmail from August 2018

Help with my Gmail issue
The issue in GetHuman-mreckse's own words
I lost control of my Google account almost * years ago. I'm sure I'm the only one who had been trying to get back in... I had changed passwords kind of a lot before I lost it... But the nail in the coffin was the two step verification. To be honest I was on drugs at the time, and paranoid. I didn't read the instructions well enough to realize that I had to save the passwords it gave me. My girlfriend at the time want talking to me and then changed phone numbers, which was number I set as back up to send codes to. Her number was **********. I also had a bunch of phone numbers that could be related to the account and a number of old passwords that I remember from times when life was not... well, drug addled, to be frank. I ended up going to jail and then rehab and I've been clean about * and a half years now. I would really like to get into the account but I have a suspicion that my difficulty may have something to do with the law. One of the times I got arrested the cops seized my phone and used photographs from it in my trial, so I know they had access at some point... But I don't know if they still have control or changed the password. My ex girlfriend (who is now on speaking terms with me) tells me she can still access videos that I sent to her from my Google Drive account...*Also on my Google Drive account, in addition to a proliferation of homemade ****, (of a sometimes embarrassing nature) is years worth of my work pictures that I was saving to put together a portfolio. My name is on emails from Bank of America which is Clayton S..... But I don't know what you can do to help so, I'm reluctant to give a nameless, faceless web site ALL my info.... If you can help, I would probably send more....
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Customer service issue
Reported by GetHuman-mreckse
Aug 21st, 2018 - 5 mons ago
I have an issue with Gmail too
Seen by 5 customers so far
Similar issue to 2374 others
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GetHuman-mreckse started working on this issue
Aug 21st, 2018 11:25pm
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Aug 21st, 2018 11:32pm
GetHuman-mreckse indicated the issue is not fixed yet.
Aug 23rd, 2018 1:22am