My family and I went to get new phones and we all got signed in. My step father did the...

GetHuman-death_ma's customer service issue with Gmail from July 2018

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My family and I went to get new phones and we all got signed in. My step father did the fingerprint login and was not prompted to enter a pin. His phone did a software update and it keeps asking for a pin and we cannot get in. We are probably going to do a phone reset but we would need access to his gmail account but he cannot remember the information to his account and I have no idea how to help him
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Customer service issue
Reported by GetHuman-death_ma
Jul 2nd, 2018 - 10 mons ago
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Timeline
GetHuman-death_ma started working on this issue
Jul 2nd, 2018 4:39pm
GetHuman-death_ma confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 6:10pm
GetHuman-death_ma confirmed the issue is fixed. Hooray!
Jul 4th, 2018 12:01pm