I bought a new phone and tried to move GMail across. This involved me having to input a...

GetHuman768519's customer service issue with Gmail from June 2018

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The issue in GetHuman768519's own words
I bought a new phone and tried to move GMail across. This involved me having to input a password. I had been logged in on my original phone for so long, I had forgotten the p*w. After repeated attempts I was locked out. I have attempted to enter codes sent to my mobile number and an alternate email address, without success. I still have access to the gmail account on my original phone, but cannot open it now on my PC or the new phone. I use this for a business and would really appreciate any assistance to re-access the account. I googled redirecting emails as I considered opening a new account, but this requires me to access my gmail from a PC which I cannot do. Any assistance you can provide will be most appreciated.
GetHuman768519 did not yet indicate what Gmail should do to make this right.
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Gmail

Customer service issue
Reported by GetHuman768519
Jun 10th, 2018 - a yr ago
I have an issue with Gmail too
Fixed
Seen by 5 customers so far
Similar issue to 502 others
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Items needed
Email
Phone Number
Name of Account Holder
Password
Recovery Email
Timeline
GetHuman768519 started working on this issue
Jun 10th, 2018 9:21am
GetHuman768519 indicated the issue is not fixed yet.
Jun 13th, 2018 7:45am
GetHuman768519 indicated the issue is not fixed yet.
Jun 14th, 2018 4:47am
GetHuman768519 indicated the issue is not fixed yet.
Jun 23rd, 2018 10:23pm