Glossier Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Glossier customer service, archive #1. It includes a selection of 4 issue(s) reported December 30, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
We are eagerly awaiting our order. The package was scanned by DHL in Illinois on December 7, [redacted], indicating it's en route. Despite the usual delays attributed to COVID-19 and the holiday rush, it’s now December 30, and the order's not yet in our hands. Order Confirmation #GLO[redacted]93 We appreciate your understanding of the current challenges; however, it has been a full month since we made the purchase. Kindly inform us when we can expect to receive the products. Thank you for addressing this issue.
Reported by GetHuman-ingridni on Wednesday, December 30, 2020 8:14 PM
I'm attempting to purchase a large size Milk & Honey face wash for my granddaughter. Unfortunately, when I try to check out, the order doesn't go through; the circle with a slash just keeps turning. I'm in NC, paying with a credit card, and shipping to Seattle. I've also tried using coupons, but every time I enter a code, it says the code doesn't exist in red text. I've been checking out as a guest. Thank you.
Reported by GetHuman-ritabthu on Sunday, December 5, 2021 4:15 PM
Hello, I made a purchase of approximately £[redacted] worth of Glossier products on December 6th. Subsequently, I received a second order confirmation email on December 8th. However, only half of my order was delivered to me, even though it could have all been shipped together in one box. I had hoped that the remaining items (2 lip balms and 3 clear lip glosses) would be sent separately. Despite my patience, it has now been around 10 days since I placed the order. I would greatly appreciate your assistance in resolving this matter. Thank you for your attention to this issue. Best regards, Skye :)
Reported by GetHuman-skyepepp on Sunday, December 19, 2021 8:46 PM
Hello, I'm reaching out regarding my order payment made on November 30th with the order number GL[redacted]8. I've been trying to get in touch via email about a refund, but it's been 10-15 days now and I haven't received any response about the refund payment. Kindly process my payment promptly and enhance your customer service to address such issues more efficiently. Thank you.
Reported by GetHuman8060860 on Thursday, December 29, 2022 5:23 PM

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