Transfer of service to a different address. I tried working on it through app as what w...

GetHuman-domartc's customer service issue with Globe Telecom from October 2020

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The issue in GetHuman-domartc's own words
Transfer of service to a different address. I tried working on it through app as what was told to me when I tried asking help through chat and hotline. The app always gave me an error that says something went wrong. I urgently need my service transferred to my new address for work. I can't get any help from anyone and wished to cancel but I was told that charges will apply like termination fee. I would understand if this is how they work things out about their service but this is really unfair. I was told that the transfer pf service did not went through due to unavailability of the internet connection in the area. I checked online but it says it is available with even higher speed that I am on. I just find this unfair. If it is true that the service is really not available I think it is not my fault if I cancel the service . I should not be billed for termination fees except for the usage consumed. If I don't cancel the service I will continuously be billed for something I am not using which is also unfair. I just can't believe a company as huge as GLOBE TELECOM can take this kind of scheme to make money from people. I know this is business but what they are doing doesn't look like business at all. If they can help me transfer my service to my address, everything is good.

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Globe Telecom

Customer service issue
Reported by GetHuman-domartc
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 1696 others
0 customers following this
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GetHuman-domartc started working on this issue
Oct 1st, 2020 11:39am