I applied a **** plan online.They installed my internet last ******** and instead of...

GetHuman-jovyannm's Overcharge/Strange charge issue with Globe Telecom from September 2020

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-jovyannm's own words
I applied a **** plan online.They installed my internet last ******** and instead of **** ,they installed ****.I've been trying to contact your hotline and also emailed many times but I didn't received any response till now.I also availed the **% discount since I am a postpaid subscriber and was told to just pay the half of it and no installation fee...Can you help me this one?thanks
If they'll fix and do their job properly and respond to our concerns immediately..
I am a globe postpaid subscriber since ****..So I expect that ill avail the **% discount off for *mos for my globe at home plan
I emailed a lot of times and waited for your call or reply in email but unfortunately i didn't received any of this yet..I tried calling your hotline but it was unattended and unable to talk to any of your agent..
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Globe Telecom

Globe at home postpaid
Overcharge/Strange charge issue
Reported by GetHuman-jovyannm
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1678 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-jovyannm started working on this issue
Sep 26th, 2020 10:28am
GetHuman-jovyannm indicated the issue is not fixed yet.
Sep 26th, 2020 8:41pm