To whom it may concern,**Good day. **This is Mitchell Lance Sim of Peace Valley, Lahug...

GetHuman5045500's Change plan issue with Globe Telecom from July 2020

Help with my Globe Telecom issue
The issue in GetHuman5045500's own words
To whom it may concern,**Good day. **This is Mitchell Lance Sim of Peace Valley, Lahug, Cebu City. We have recently applied for **** plan @ ** Mbps and it was installed in our residence last July *, ****. Account no. *********, telephone no. (***)*********We would like to request for an upgrade of this plan to **** @ ** Mbps . We were advised by the installing technician to call Globe customer service for this request. However, we have tried calling the customer service a lot of times for the past few days but we only end up listening to the music while waiting for an answer. No one really answered at all. **Please let us know if there is any requirement to be able to avail of this upgrade. Also, we would like to ask if there is a contract that we have to sign. We already asked the agent about this but we did not receive any reply yet. **Your prompt response to this will be greatly appreciated. **Thank you so much. Be safe and God bless especially during this time of the pandemic. **Best Regards, *Mitchell Lance Sim

GetHuman5045500 did not yet indicate what Globe Telecom should do to make this right.

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Globe Telecom

Change plan issue
Reported by GetHuman5045500
Jul 9th, 2020 - 2 months ago
Fixed
Seen by 4 customers so far
Similar issue to 1413 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman5045500 started working on this issue
Jul 9th 1:37am
GetHuman5045500 confirmed the issue is fixed. Hooray!
Jul 10th 2:33am