To whom it may concern,**Good day. **This is Mitchell Lance Sim of Peace Valley, Lahug...
GetHuman5045500's Change plan issue with Globe Telecom from July 2020
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To whom it may concern,**Good day. **This is Mitchell Lance Sim of Peace Valley, Lahug, Cebu City. We have recently applied for **** plan @ ** Mbps and it was installed in our residence last July *, ****. Account no. *********, telephone no. (***)*********We would like to request for an upgrade of this plan to **** @ ** Mbps . We were advised by the installing technician to call Globe customer service for this request. However, we have tried calling the customer service a lot of times for the past few days but we only end up listening to the music while waiting for an answer. No one really answered at all. **Please let us know if there is any requirement to be able to avail of this upgrade. Also, we would like to ask if there is a contract that we have to sign. We already asked the agent about this but we did not receive any reply yet. **Your prompt response to this will be greatly appreciated. **Thank you so much. Be safe and God bless especially during this time of the pandemic. **Best Regards, *Mitchell Lance Sim
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