Hi, I would like to ask if I could request a copy of all of my prepaid internet subscri...

GetHuman-balmarez's customer service issue with Globe Telecom from May 2020

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The issue in GetHuman-balmarez's own words
Hi, I would like to ask if I could request a copy of all of my prepaid internet subscriptions for my broadband prepaid wifi for the number *********** . I recently reset the modem to default and after accessing the domain of the modem I was surprised all the text notifications of my subscription confirmation was also deleted. I needed that information for working purposes as a requirement for my work. I tried to call the customer service but they said they don't have any capabilities to send an email but they can see all the details of the promo registrations that I had starting April **** to May. I hope you can help me on this since I badly need it at work. I would really appreciate if you can since I've been affected of this pandemic state of our country.

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Globe Telecom

Customer service issue
Reported by GetHuman-balmarez
May 30th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 1194 others
0 customers following this

Timeline

GetHuman-balmarez started working on this issue
May 30th, 2020 2:43am

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