To whom it may concern,**This is to raise our concern for the reconnection of acct...

GetHuman-pvmanang's Technical support issue with Globe Telecom from May 2020

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The issue in GetHuman-pvmanang's own words
To whom it may concern,**This is to raise our concern for the reconnection of acct * ********* under the name of Nenita Gonzales Mananghaya which Globe considered as a "fraud account" and without further ado, cut our line without even notifying us. Please note that we are more than willing to pay our balances if there are any, given that our line would be reconnected ASAP. **It's been almost a month without connection. We are reaching out to you via emails*phonecalls*soc med. Accts but to no avail, we didn't get any feedback FOR A MONTH. We are currently working from home and relying on your services.*We've received your text messages yesterday after SEVERAL "we'll get back to you within ** hours** days". This is so disappointing.**Please see attached file for your reference for the requirements needed to reconnect our line. *** * Government issued IDs** Marriage Cert.** Acknowledgement receipt** Picture of installed modem and landline**We are sending this email to inform you that we can't provide a copy of the birth certificate but attached a copy of the marriage certificate as an alternative. We are not requesting for your consideration, we are demanding it considering that this whole issue had given*continued giving us a massive headache.**We would pay our balance as soon as our line is reconnected, you have my word.**Thank you.

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Globe Telecom

Technical support issue
Reported by GetHuman-pvmanang
May 26th, 2020 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 1167 others
0 customers following this


GetHuman-pvmanang started working on this issue
May 26th, 2020 9:40am

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