Hi Globe team, **Good day.**This request to terminate the Globe Plan *,*** is for the n...

GetHuman-jnnylync's Cancel service issue with Globe Telecom from May 2020

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The issue in GetHuman-jnnylync's own words
Hi Globe team, **Good day.**This request to terminate the Globe Plan *,*** is for the number ***********. I already called last March *, **** to terminate the plan (Transaction:*********) and my sister sent the authorization letter to ******@***.com* on March **, ****.**I called the save desk hotline number (***) after receiving the confirmation email from CS Save Team on March **, ****, however, the services that can be accommodated in calling *** does not include my concern. Hence, I’m sending this e-mail to please terminate the plan ASAP. Please note that the contract expired last November **, ****. **Also, due to the difficulty in reaching the customer services hotline since lockdown, may I know why I’m still being billed for the period covering March-May **** despite my intention to terminate it already last March *, ****? I’m ok with paying the previous periods before lockdown and the time I reached out, but kindly consider the other periods covered. Note that I haven’t used any data*calls*text since then as it was already blocked. **Looking forward to your immediate action and consideration.**Regards, **Jenny

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Globe Telecom

Cancel service issue
Reported by GetHuman-jnnylync
May 20th, 2020 - 3 years ago
Not resolved
Seen by 145 customers so far
Similar issue to 1112 others
0 customers following this

Timeline

GetHuman-jnnylync started working on this issue
May 20th, 2020 4:02am