Hi. I received a text message from Globe that says we are unable to proceed with the up...

GetHuman-dharewin's customer service issue with Globe Telecom from November 2018

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The issue in GetHuman-dharewin's own words
Hi. I received a text message from Globe that says we are unable to proceed with the upgrade request to my current plan. The next day, I received another message saying apologizing for the confusion because I did not request for it. Told me to disregard the previous text message.**Today, a globe representative came to my house and upgraded the unit (wifi). Again I did not request for this. **I am currently overseas and I got CCTV cameras connected to the WIFI and it is suddenly messed up and cannot connect so I cannot access it from the US because of what your representative did.**I AM VERY DISAPPOINTED WITH THIS. I DID NOT APPLY UPGRADE AND I DID NOT GIVE ANY CONSENT.
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Globe Telecom

Customer service issue
Reported by GetHuman-dharewin
Nov 28th, 2018 - 9 mons ago
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Timeline
GetHuman-dharewin started working on this issue
Nov 28th, 2018 8:18am