Good day!**My name is Maria Concepcion Petalino, a mobile postpaid user. I would like t...

GetHuman1532685's customer service issue with Globe Telecom from November 2018

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The issue in GetHuman1532685's own words
Good day!**My name is Maria Concepcion Petalino, a mobile postpaid user. I would like to request for a reversal of my overcharge plan and please remove the add ons that I did not give my consent to for Globe to charge me monthly.**I updated my plan on JULY **, **** via phone call and agreed with the agent that I just wanted to keep my postpaid mobile number because I’ll be going abroad so I won’t benefit from the calls and data plans offered in the Philippines so I went to have only the Plan Zero. However I noticed that I have unnecessary add ons that I haven’t even requested.*I asked my friend to call the globe cust service for me regarding my concern since Im still here abroad, and its been already several months after the complaint but still my bill for the month of October remains the same, with the previous ones that has add ons that I did not agreed upon during my Plan update on JULY **, ****. **Can you please provide me with only the plan that I requested and avoid continuously charging me of those add ons. **My mobile number is************* with account number ********. Please check my **th, **th and my October bill which is the **th with the same mistake of charging me the add ons. I also sent this concern via email to globe *****@***.com and *****@***.com**Hope to hear from you soon.**Thank you!***Maria Concepcion Petalino

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Globe Telecom

Customer service issue
Reported by GetHuman1532685
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 135 customers so far
Similar issue to 282 others
0 customers following this

Timeline

GetHuman1532685 started working on this issue
Nov 9th, 2018 10:19pm

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